Sherwin-Williams Is Hiring A Bilingual Customer Service Specialist

This is a comprehensive opportunity to join Sherwin-Williams as a Customer Service Specialist, playing a vital role in delivering exceptional service and supporting the success of our retail stores. 🚀

Customer Service Specialist - Store #5878 📍 Philadelphia, PA

About the Role 🎯

As a Customer Service Specialist, you will work closely with both wholesale and retail customers to understand their needs, answer product-related questions, and recommend optimal solutions. Your effort ensures maximum customer satisfaction, supports store standards, and helps achieve sales goals.

Key Responsibilities 📝

• Connect with customers in person and over the phone to determine needs and promote suitable products and services.
• Build trust-based relationships with customers, ensuring an excellent service experience.
• Process sales transactions accurately, following store policies and procedures.
• Meet and exceed sales goals on a monthly, quarterly, and annual basis.
• Maintain organized work order files and product formulas.
• Pull products from the sales floor or warehouse, tint and mix as per customer specifications.
• Stock shelves, set up displays, and ensure store cleanliness and equipment maintenance.
• Assist with loading/unloading delivery trucks and making deliveries when required.
• Ensure assigned areas are well-stocked and visually appealing.
• Stay updated on product features and discuss options confidently.
• Participate in inventory control procedures and suggest improvements in sales strategies.

Qualifications & Requirements ✅

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship.
• Valid, unrestricted driver's license.
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
• Availability to work scheduled hours, including evenings and weekends.

Preferred Qualifications 🌟

• High School diploma or GED.
• At least 1 year of experience in delivery, retail, or customer service roles.
• Previous experience selling paint and related products or operating tinting/mixing equipment.
• Ability to communicate in multiple languages, especially Russian.

Application & Hiring Process 🚀

1. Online Application: Visit our Careers page and spend 15 minutes creating your profile.
2. Digital Interview: Qualified candidates will be invited via HireVue to record a behavioral video interview within 7 days.
3. In-Store Interview: Top applicants will be invited to meet with our team at the store or branch.

Our Commitment to You ❤️

At Sherwin-Williams, our mission is to inspire and improve the world by coloring and protecting what matters. We support our team with:

• Life: Rewards, benefits, and flexibility to enhance well-being.
• Career: Opportunities for learning, skill development, and growth.
• Connection: An inclusive team committed to community and collaboration.

Let's create your possible! 🌈

Employee Benefits & Compensation 💼

Details on benefits can be found at MySW Benefits Website. Compensation is based on experience, skills, and organizational needs, and is subject to change.

Equal Opportunity & Legal Notices ⚖️

Sherwin-Williams is an equal employment opportunity employer, considering all qualified candidates without discrimination. We comply with laws such as the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

We do not ask for payments or sensitive personal information during the application process.

Store Location 📍

Address: 10775 Bustleton Ave., Philadelphia, PA 19116