Sherwin-Williams Is Hiring A Bilingual Customer Service Specialist

Looking to provide excellent customer experiences and support sales goals? Join us as a Customer Service Specialist at Sherwin-Williams!

Customer Service Specialist

As a Customer Service Specialist, you will work closely with both wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend the best solutions. Your role is vital in ensuring customer satisfaction and maintaining high standards of product quality and store presentation. You will also contribute to achieving the store’s sales objectives while delivering exceptional service.

Key Responsibilities

• Engage with Customers: Interact with both retail and wholesale clients to determine their needs and provide product guidance.
• Answer Inquiries: Respond promptly to questions about product features, benefits, and applications.
• Customer Satisfaction: Resolve customer concerns efficiently to ensure maximum satisfaction.
• Stay Informed: Keep up-to-date with new product features and maintain high visual and quality standards of the store and merchandise.
• Sales Support: Assist in meeting and exceeding store sales goals through excellent customer service.

Additional Considerations

Due to the nature of the role, contact with customers—including minors—and access to cash, payment methods, electronic equipment, and sensitive store items are involved. The company conducts criminal history reviews to ensure safety, protect our operations, and uphold our reputation for providing a safe environment for customers, staff, and vendors.

Location

The successful candidate will be based at:

Store #1871
75-67 31st Avenue
Queens, NY 11372