Sherwin-Williams Is Hiring A Bilingual Customer Service Specialist

Join us as a Customer Service Specialist at Sherwin-Williams and be a vital part of our retail success! This role focuses on delivering outstanding customer experiences, promoting our products, and supporting our store’s growth and standards. 🚪✨

About the Role

As a Customer Service Specialist, you'll work closely with both wholesale and retail customers to understand their needs, answer questions, and recommend solutions related to Sherwin-Williams products. Your commitment to exceptional service will help maximize client satisfaction and ensure our store maintains high quality and visual standards. 🎨🤝

Key Responsibilities

• Engage with customers in person and over the phone to identify needs and offer appropriate products and services.
• Build trust and relationships with both wholesale and retail clients.
• Process sales accurately following company policies and procedures.
• Achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain organized work order files and formulas.
• Pull and stock products from the sales floor or warehouse.
• Mix and tint products according to customer specifications.
• Set up displays and keep shelves well-stocked.
• Ensure store cleanliness and safety, including cleaning equipment and assisting with deliveries as needed.
• Stay knowledgeable about our products and propose available options to customers.
• Follow inventory control procedures and suggest improvements to sales strategies.

Qualifications & Requirements

Minimum Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the country without sponsorship.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently, and up to 70 lbs on occasion, with or without reasonable accommodations.
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• High School diploma or GED.
• At least one year of experience in delivery, retail, or customer service roles.
• Experience selling paint and related products, operating tinting and mixing equipment.
• Multilingual abilities, including proficiency in Russian.

Location & Work Environment

This position is based at Store #5878 located at:

10775 Bustleton Ave., Philadelphia, PA 19116

Our Mission & Culture

At Sherwin-Williams, we aim to inspire and improve the world by coloring and protecting what matters. Our innovative products help make spaces brighter and stronger. Your skills and passion enable us to fulfill this purpose, creating a brighter future together. 🌟🌎

What We Offer

• Rewards & Benefits: Including health, retirement, and well-being programs.
• Career Development: Opportunities to learn, grow, and develop new skills.
• Inclusive Community: Join a diverse team committed to making a positive impact.

Let's create your possible today! 💼🎉

Application Process

Step 1: Online Application

Visit our Careers page to find roles of interest. Allocate about 15 minutes to create your profile by entering your details or importing your resume.

Step 2: Digital Interview

If qualified, you'll receive an invitation to complete a video interview via HireVue. This involves behavioral questions you can record at your convenience, ideally within 7 days.

Step 3: In-Store Interview

Our recruitment team will review your video interview, and top candidates will be invited to meet with us on-site—either at the store, wholesale branch, or other locations.

Additional Information

We prioritize safety and compliance. We do not request payment or sensitive personal information during the hiring process. Sherwin-Williams is an Equal Employment Opportunity employer, welcoming applicants regardless of race, gender, age, or background.

As a VETRRAA Federal Contractor, we provide priority referral for Protected Veterans.

Employers may adjust compensation based on experience, skills, and organizational needs. All wage and benefit details are accurate as of the posting date.