Sherwin-Williams Is Hiring A Bilingual Customer Service Specialist

Join Sherwin-Williams as a Customer Service Specialist! 🎨✨

Be a key player in delivering exceptional customer service, helping clients find the perfect products while contributing to the vibrant success of our store.

Position Overview

Customer Service Specialists collaborate closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend optimal solutions. They also resolve customer concerns promptly, stay updated on product features, and uphold the high standards of our products and store presentation. The goal is to ensure maximum customer satisfaction while consistently meeting sales targets.

Location & Details

• Store Location: Store #2912, 7201 Sandy Forks Rd, Raleigh, NC 27615
• Position Type: Full-Time
• Working Hours: 40 hours per week
• Starting Salary: $18.50/hour

Important Information

This role involves contact with customers, including minors, and access to cash, electronic equipment, personal information, merchandise, and other valuables. To protect our business, employees, and customers, a review of criminal history is required prior to employment.

Our Purpose & Values 🌍🎯

At Sherwin-Williams, we aim to inspire and improve the world through our paints, coatings, and innovative solutions that brighten and strengthen spaces. Your talent and passion help us achieve this purpose and foster growth and stability for our team.

• Life: Rewards, benefits, and flexible options for your well-being
• Career: Opportunities for learning, skill development, and growth
• Connection: An inclusive team committed to community involvement

Let's create your possible! 🚀

How to Get Started 🚀

1. Step 1 — Online Application 📝

   Visit our Careers page: https://jobsearch.sherwin.com/ and set aside 15 minutes to create your profile, importing your details from our partner sites if preferred.

2. Step 2 — Digital Interview 💻

   If qualified, you'll be invited to complete a video interview via HireVue, consisting of behavioral questions. You can record your responses anytime within 7 days of receiving the invitation.

3. Step 3 — In-Store Interview 🏪

   Top candidates will be contacted for an in-person interview at our store, a branch, or other company facilities.

Employee Benefits & Compensation 🎁💰

Our comprehensive benefits package includes retirement plans, healthcare, wellness programs, and support for your daily commute. More details can be found at myswbenefits.com.

Compensation is based on skill, experience, certifications, and organizational needs. The posted wage range is accurate as of now and may be modified at any time.

Sherwin-Williams values diversity and considers all applicants, including those with arrest or conviction records, in accordance with applicable laws.

Equal Opportunity & Fair Practices ✊

We are committed to an inclusive workplace where all candidates are considered fairly without discrimination based on race, religion, gender, or other protected categories. As a VEVRAA federal contractor, we prioritize veteran referral processes.

Note: Our recruiting team will never request personal or financial information via payment or bank details during the application process.

Key Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service 😊
• Assist customers in person and over the phone by understanding their needs and recommending products 📞
• Build trustful relationships with wholesale and retail clients 🤝
• Accurately process sales transactions in line with policies 🧾
• Meet sales goals consistently on a monthly, quarterly, and annual basis 🎯
• Maintain precise work order records and formulas 📂
• Select and fetch products from sales floors or warehouses 🛒
• Tint and mix products as per customer specifications 🎨
• Stock shelves and set up attractive displays 🖼️
• Clean and maintain store equipment 🧼
• Assist with loading/unloading deliveries 🚚
• Contribute to delivery efforts as needed 🚚
• Maintain orderly, stocked, and presentable areas 🏪
• Stay informed about products and discuss options confidently 📚
• Follow inventory control procedures and suggest sales improvements 💡

Minimum Requirements ✅

• Must be at least 18 years old 🔞
• Legally authorized to work without sponsorship 📝
• Proficient in English (reading, writing, speaking) 🗣️
• Proficient in Spanish (reading, writing, speaking) 🗣️
• Valid, unrestricted Driver’s License 🚗
• Ability to lift 50 lbs frequently and up to 70 lbs occasionally with or without accommodation 🏋️‍♂️
• Availability for all scheduled hours, including evenings and weekends 🕒
• If internal, at least a "meets expectations" performance rating and completed required eLearning courses 🎓

Preferred Qualifications 🌟

• High School diploma or GED 📜
• At least 1 year of experience in delivery, retail, or customer service 🛍️
• Experience selling paint and related products 🎨
• Experience operating tinting and mixing equipment ⚙️

#SHWSalesBL