Sherwin-Williams Is Hiring A Bilingual Customer Service Specialist

Join Our Team as a Customer Service Specialist at Sherwin-Williams! 🎨

Passionate about providing excellent customer service and looking for a rewarding opportunity? Sherwin-Williams is seeking dedicated Customer Service Specialists to ensure our customers receive expert guidance, high-quality products, and a fantastic shopping experience.

Location

Store #3368
1934 York Road, Timonium, MD 21093

Benefits & Perks 😊

• Health benefits including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs) and disability coverage
• Retirement plans and savings benefits
• Generous paid time off: personal leave, parental leave, medical leave, vacation, holidays
• Opportunities to grow and develop your skills in a supportive environment

Overview of the Role

As a Customer Service Specialist, you will work closely with both wholesale and retail customers to identify their needs, answer product-related questions, and recommend appropriate solutions. Your role is vital in resolving customer concerns promptly, maintaining product quality standards, and helping the store reach its sales goals. 🤝

Note: Due to access to sensitive items and personal information, a criminal background review is conducted to ensure safety and integrity.

Key Responsibilities

• Deliver outstanding customer service to ensure satisfaction
• Assist customers in-store and over the phone with product recommendations
• Build trust relationships with customers and clients
• Process sales transactions accurately following company policies
• Meet and exceed sales goals on a monthly, quarterly, and yearly basis
• Manage work order files and formulas
• Pull, tint, and mix products to meet customer specifications
• Stock shelves and set up displays
• Maintain store cleanliness and equipment
• Support deliveries by loading/unloading trucks and assisting with customer deliveries
• Ensure areas are well-stocked and presentable
• Stay knowledgeable on product offerings and discuss options confidently
• Follow inventory procedures and contribute ideas to boost sales

Qualifications 📝

Minimum Requirements

• At least 18 years old
• Legally authorized to work in the country of employment (no sponsorship needed)
• Proficient in English and Spanish (reading, writing, speaking)
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs regularly and occasionally up to 70 lbs, with or without accommodations
• Willingness to work evenings and weekends as scheduled
• If internal applicant: received a “meets expectations” (3) or higher in recent performance appraisals and completed required HR training

Preferred Skills & Experience

• High School diploma or GED
• One year of experience in retail, delivery, or customer service roles
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

About Sherwin-Williams 🌍

We aim to inspire and improve the world by coloring and protecting what matters. Our innovative paints and coatings brighten and strengthen spaces, empowering our people to succeed, grow, and make an impact. We foster an inclusive environment with a focus on:

• Life: Rewards, benefits, and well-being support
• Career: Learning and development opportunities
• Connection: Inclusive team culture and community involvement

Let's create your possible with Sherwin-Williams! 🚀

Application Process: How to Get Started

Step 1 – Online Application 📄

Visit our Careers page: https://jobsearch.sherwin.com/. Set aside 15 minutes to create your profile by entering or importing your details.

Step 2 – Digital Interview 🎥

Qualified candidates will be invited to complete a behavioral-based video interview via HireVue. This can be completed anytime within 7 days of receiving the invitation, offering flexibility to record at your convenience.

Step 3 – In-Store Interview 🤝

Top candidates will be invited to meet with our team at a store, branch, or delivery facility to get to know us better and discuss next steps.

Benefits & Legal Notice

For detailed information on our benefits, visit myswbenefits.com. Compensation is determined based on experience, skills, and organizational needs, and may vary by location.

Sherwin-Williams is committed to equal employment opportunity and fair hiring practices, considering all qualified applicants without discrimination. We also support military veterans and prioritize fair referral processes in alignment with laws like the Fair Chance Act.

Note: We will never request payment or sensitive personal information during your application process.