Sherwin-Williams Is Hiring A Bilingual Customer Service Specialist

Join Our Team as a Customer Service Specialist! 🌟

Embark on a rewarding career with Sherwin-Williams, where you'll work closely with customers to deliver exceptional service, promote our products, and help create vibrant spaces while enjoying great benefits and growth opportunities.

About the Role

Customer Service Specialists collaborate with wholesale and retail clients to identify their needs, answer product inquiries, and recommend the best solutions. They are dedicated to ensuring customer satisfaction, staying informed about product features, and maintaining high standards in both product quality and store presentation. The goal is to deliver outstanding customer service while achieving store sales objectives.

Location: Store #705009, 656 A N. Dupont Blvd, Milford, DE 19963

Note: The role involves contact with customers, including minors, and access to sensitive items and information. A criminal history review is part of the hiring process to ensure safety and uphold our reputation.

Key Responsibilities

• Provide exceptional customer service: Maximize satisfaction through sales support and product knowledge.
• Assist customers: In-person and via phone by understanding needs and presenting suitable products and services.
• Build trust: Foster productive relationships with both wholesale and retail clients.
• Handle transactions: Process sales accurately following company policies.
• Achieve sales goals: Meet or exceed targets monthly, quarterly, and yearly.
• Manage stock and display: Stock shelves, set up displays, and maintain store cleanliness.
• Product preparation: Tint and mix products as per customer specifications.
• Operational tasks: Load/unload trucks, assist with deliveries, and maintain inventory control.
• Maintain knowledge: Stay updated on product offerings and suggest sales improvements.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legal authorization to work without sponsorship
• Proficiency in English and Spanish (reading, writing, speaking)
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs. frequently and 70 lbs. occasionally with or without accommodations
• Willingness to work flexible hours, including evenings and weekends
• For internal applicants: meet performance expectations and complete required eLearning courses

Preferred Qualifications:

• High School diploma or GED
• At least 1 year experience in delivery, retail, or customer service roles
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment

About Sherwin-Williams

Our mission is to inspire and improve the world by coloring and protecting what matters. We provide innovative paints and coatings to brighten and strengthen the places we live and work. We believe in investing in our people through rewards, growth opportunities, inclusive community connections, and supporting your overall well-being.

Let's create your possible with Sherwin-Williams! 🎨

Application Process

Step 1 – Online Application

Visit our Careers page: https://jobsearch.sherwin.com/. Set aside 15 minutes to create your profile and import your details.

Step 2 – Digital Interview

Qualified candidates will be invited to complete a video interview via HireVue, answering behavioral questions at your convenience within 7 days of invitation.

Step 3 – In-Store Interview

Top candidates will be invited to meet our team in person at a store, branch, or delivery terminal to further discuss their fit for the role.

Benefits & Compensation

At Sherwin-Williams, we care about your health, career development, and community involvement. Our comprehensive benefits include healthcare, retirement plans, and wellness programs, details of which can be viewed at mySwBenefits.

Compensation is based on experience, skills, and organizational needs, with competitive wages and benefits, subject to change.

Equal Opportunity & Legal Notice

We are committed to equal employment opportunity and consider all qualified applicants regardless of protected statuses. We also participate in the Federal Contractor VEVRAA program, prioritizing veteran applicants.

Important: Our recruiting team will never request personal or financial information during the application process.