Sherwin-Williams Is Hiring A Bilingual Customer Service Specialist

Join Sherwin-Williams as a Customer Service Specialist and play a vital role in delivering exceptional service to our wholesale and retail customers while contributing to our company's growth and success! 🚀

About the Role

Customer Service Specialists collaborate closely with customers to identify their needs, answer product inquiries, and recommend the best solutions. Their responsibilities include resolving customer concerns promptly, maintaining high product quality and visual standards, and achieving the store’s sales targets. This full-time position is based at Store #2299, located at:

903 Mebane Oaks Rd,
Mebane, NC, 27302

Working 40 hours per week, the starting salary for this role is $17.40 per hour.

Key Responsibilities

• Ensure high customer satisfaction through excellent sales service 🤝
• Assist customers in person and over the phone by identifying needs and recommending products 🗣️
• Build trustworthy relationships with wholesale and retail customers 💼
• Process sales transactions accurately and efficiently 💳
• Meet and exceed sales goals on a monthly, quarterly, and yearly basis 🎯
• Maintain precise work order files and formulas 📂
• Pull products from the sales floor or warehouse as needed 🏷️
• Tint and mix products according to customer specifications 🎨
• Stock shelves, set up displays, and maintain a clean store environment 🧹
• Assist with deliveries and load/unload trucks 🚚
• Ensure all areas are well-stocked and presentable 🛍️
• Stay knowledgeable about products and discuss options with customers 🧠
• Follow inventory control procedures and suggest sales improvement strategies 💡

Minimum Requirements

• Must be at least 18 years old 📅
• Authorized to work in the country without sponsorship 📝
• Proficient in English and Spanish languages 🗣️🌎
• Valid, unrestricted Driver's License 🚗
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally with or without accommodation 💪
• Willing to work evenings and weekends as scheduled 🕒
• If internal, must have received at least a "meets expectations" rating on the recent performance review ✅

Preferred Qualifications

• High School diploma or GED 🎓
• At least 1 year of experience in retail, delivery, or customer service 🛍️
• Previous experience selling paint and related products 🎨
• Experience operating tinting and mixing equipment 🖌️

Our Commitment

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our innovative paints, coatings, and solutions help create brighter, stronger spaces. We support our team members through:

• Comprehensive rewards, benefits, and flexible health options 🌟
• Opportunities for learning, growth, and career development 🚀
• Building an inclusive community and contributing to broader societal efforts 🌍

Let's create your possible together! 💼🎨

Application Process

Step 1 – Online Application

Visit our Careers page to find your preferred role. Dedicate approximately 15 minutes to create your profile by entering or importing your details from our job board partners.

Step 2 – Digital Interview

Qualified applicants will be invited to complete a digital video interview via HireVue within 7 days of application receipt. The interview involves behavioral questions, which you can record anytime and anywhere at your convenience.

Step 3 – In-Store Interview

Selected candidates will be invited for an in-person interview at a store, wholesale branch, or delivery terminal, allowing us to better gauge mutual fit.

Our Benefits & Policies

Our comprehensive benefits support your health, well-being, and financial security. For details, visit our benefits page and click on Candidates. Compensation is tailored based on experience, skills, and location. Sherwin-Williams complies with all applicable laws and supports equitable employment practices, including consideration of qualified applicants with arrest or conviction records.

As a proud EEO Employer and VETS-CARE contractor, we prioritize inclusivity and fair opportunity for all applicants.

Important note: Sherwin-Williams recruiting team will never request payments or sensitive personal financial information during the application process.