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Liquid Soap Products Ltd

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Lees Summit, MO

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Liquid Soap Products Ltd Is Hiring A Bilingual Customer Service Specialist

Bilingual Customer Service Representative

Role Overview

The Customer Service Representative serves as the primary point of contact for customers, ensuring a seamless order fulfillment process from initial inquiry to product delivery. This role requires a strong customer focus, excellent communication skills, and effective collaboration with internal teams to deliver a superior customer experience. At Liquid Soap Products and Ultra Soap International, this position is vital in maintaining our commitment to operational excellence and customer satisfaction.

Key Roles

  • Customer Engagement: Act as the main liaison with customers, handling inquiries related to product information, order status, returns, shipping damage, and customer feedback.
  • Order Management: Process and manage customer orders, ensuring accuracy, efficiency, and timely fulfillment while maintaining clear communication with relevant departments.
  • Problem Resolution: Collaborate with internal departments to resolve issues related to order fulfillment, product quality, and complex orders.
  • Customer Account Management: Update customer accounts with relevant information, track open order status to proactively report changes, and cooperate with business development to share new products and market opportunities.
  • Documentation & Reporting: Maintain accurate records of customer interactions, complaints, and service-related issues.

Key Responsibilities

  • Engage with customers to address inquiries related to product information, order status, returns, shipping damage, and feedback.
  • Process and manage customer orders, maintaining accuracy and ensuring timely fulfillment by coordinating with relevant departments.
  • Collaborate with internal teams to troubleshoot and resolve issues related to order fulfillment, product quality, and complex orders.
  • Update customer accounts with pertinent information, track open orders, and proactively share updates, including new product offerings and market opportunities.
  • Maintain detailed records of all customer interactions and service issues, providing insights for process improvements.

Skillsets And Competencies

  • Customer FocusExceptional ability to build positive relationships with customers and internal stakeholders.
  • Technical ProficiencyExperience with ERP (e.g., Acumatica) and CRM software, demonstrating strong system navigation and data entry skills.
  • Communication SkillsExcellent verbal and written communication skills to effectively manage customer expectations.
  • Organizational SkillsStrong attention to detail with the ability to prioritize tasks and manage time effectively.
  • Problem-Solving MindsetAbility to identify and resolve issues efficiently, minimizing customer impact.

Required Qualifications

  • Experience: 3-5 years in a customer service role, including order entry and customer account management, preferably in a variable-paced product manufacturing environment.
  • Technical Proficiency: Demonstrated ability to understand and use software systems. Preferred experience with ERP (e.g., Acumatica) and CRM (e.g., Acumatica) software.
  • Communication & Collaboration: Strong verbal and written communication skills, with the ability to build positive relationships with internal and external stakeholders. MUST BE BILINGUAL.
  • Detail-Oriented & Organized: Exceptional attention to detail, with strong organizational and multitasking abilities.
  • Problem-Solving Mindset: Ability to troubleshoot and resolve issues promptly and effectively.
  • Work Ethic & Professionalism: Reliable, punctual, and committed to maintaining a neat and professional workspace.

Cultural Fit

The Customer Service Representative must embody the core values of Liquid Soap Products and Ultra Soap International, displaying a commitment to delivering exceptional service and continuous improvement. This role thrives in a collaborative, in-office environment where teamwork drives success.

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