Advanced Personnel Resources, Inc. Is Hiring A Bilingual Customer Service Representatives

🌟 Join a growing company in Greensboro as a part-time Bilingual Customer Service Representative! This exciting opportunity is perfect for professional, customer-focused individuals who are bilingual and comfortable handling inbound customer support calls. Enjoy training onsite with flexible work-from-home options afterward.

Position Details

Location & Transition

Initially, training will be held onsite for approximately the first month. Following training, employees will transition to work from home or a designated workspace of their choosing.

Schedule Options

• Day Shift:
  • Monday, Tuesday, Friday: 8:00 AM – 1:00 PM
  • Saturday: 8:00 AM – 5:00 PM
• Evening Shift:
  • Monday, Tuesday, Friday: 5:00 PM – 10:00 PM
  • Saturday: 8:00 AM – 5:00 PM

💰 Pay Rate: $19 per hour

Part-time employees may have the opportunity to transition into full-time roles in the future.

Responsibilities

The Customer Service Representative will be the first point of contact for customers, offering professional support via phone and chat. Key duties include:

• Answering inbound support calls and chats regarding new and existing accounts 🗣️
• Assisting customers with billing, account setup, payments, and account access 💳
• Providing accurate information and aiming for first-call resolution 🎯
• Documenting interactions and updating account details within internal systems 📝
• Creating support tickets for technical assistance when needed 🖥️
• Maintaining confidentiality of customer information 🔒
• Performing clerical and administrative tasks as assigned 📂
• Adopting a positive, professional, and solution-focused attitude with customers 😊

Qualifications

• High school diploma or equivalent 🏫
• Bilingual in Spanish
• Previous customer service, call center, or intake support experience (preferred) 🎧
• Professional, dependable, and comfortable speaking with customers on the phone 📞
• Ability to handle inbound/intake calls—outbound calls are not required 📲
• Strong problem-solving and conflict-resolution skills 🧩
• Excellent attention to detail and organization skills 🗃️
• Capable of working under pressure ⏱️
• Proficient in Microsoft Office Suite 💻
• Typing speed of at least 30 WPM (preferred) ⌨️
• Strong work history with favorable references 👍

Application Submission

Please attach your resume (preferably in MS Word format) with your application.

All inquiries are kept highly confidential and directed to:

Misty Davis | Advanced Personnel Resources | [Phone number shown when applying]