Vertical Screen, Inc. Is Hiring A Bilingual Customer Service Representative

Join Our Team as a Bilingual Applicant Services Representative! 🚀

Looking for a role where your attention to detail and bilingual skills can make a real impact? Vertical Screen is searching for a dedicated professional to support individuals through the background screening process in a dynamic, fast-paced environment.

About Us

Think background checks are boring? Think again! At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. As one of the world’s leading applicant screening firms, we operate beyond the typical background check company standards. Our family of companies—including Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint—support some of the biggest names across business, healthcare, education, and government sectors.

We pride ourselves on being at the forefront of the screening industry, leveraging smart technology to provide fast, accurate results. But what truly sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about our work and each other. 🤝

Think this might be your kind of place? Join a company where your keen eye for detail, excellent communication skills, and friendly attitude can create a meaningful difference — every day.

Job Description

As a Bilingual Applicant Services Representative, you will:

• Support individuals during their background screening journey by communicating with applicants via phone and email
• Gather necessary information and assist with documentation
• Work efficiently in a fast-paced call center environment

This is an on-site position located in Warminster, PA. The working hours are M-F 8am-4pm. The position offers a pay rate of $17.70/hour.

Responsibilities

• Conduct outbound contact through calls and emails to research the background screening process
• Support applicants with the screening process, completing assigned daily tasks
• Compose professional, clear emails efficiently
• Review and evaluate documentation required for background checks
• Communicate with applicants about their background checks and conduct additional research as needed
• Maintain detailed notes in the system regarding correspondence with applicants

Required Skills

• Strong attention to detail 🔍
• Fluent in Spanish (bilingual proficiency) 🌎
• Ability to thrive in a fast-paced inbound/outbound call center environment 📞
• High-volume production capability
• Effective multitasking skills
• Proficiency in operating and navigating computers and internal software
• Excellent verbal and written communication skills 🗣️✉️
• Proficiency with Microsoft Office Suite

Education

A minimum of a high school diploma or equivalent is required.

Benefits

Vertical Screen offers a comprehensive benefits package, an environmentally friendly workplace, and flexible scheduling options to support work-life balance, including:

• Medical, dental, and vision coverage with options for spouses and families
• 401K plan with a generous company match 💰
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks 🍽️
• Paid time off and holidays 🎉
• Paid training and internal development programs
• Overtime opportunities
• Casual dress code
• Flexible work schedules
• RushBus service from Septa Bus Route 22 and Regional Rail 🚍
• Employee referral bonus program
• Partnership discounts & neighborhood business programs 🛍️

Additional Information

All candidates must pass a drug test and background screening. Vertical Screen, Inc. is an equal opportunity employer. We consider all qualified candidates fairly and without regard to legally protected characteristics.