Vertical Screen, Inc. Is Hiring A Bilingual Customer Service Representative

Join Our Team at Vertical Screen: Where Your Attention to Detail Makes a Difference! 🎉

Looking for a meaningful career in background screening that values your skills and personality? Vertical Screen is by your side, bringing together innovative technology and a caring team to transform how companies hire with confidence.

About Us

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping organizations make informed hiring decisions. As one of the world’s leading applicant screening firms, we’re more than just your typical background check company. Our family of companies—Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint—support some of the biggest names across business, healthcare, education, and government sectors.

We take pride in being at the forefront of the screening industry, leveraging smart technology to deliver quick, precise results. But what truly sets us apart? It’s our people—a team of kind, collaborative professionals who care deeply about what they do and each other.

Thinking of joining us? If your eye for detail, excellent communication skills, and friendly attitude can make a real impact every single day, then this is the place for you! 🚀

Job Description

As a Bilingual Applicant Services Representative, you will support individuals through the background screening process by communicating via phone and email, gathering information, and assisting with documentation—all within a dynamic call center environment.

This is an on-site role based in Warminster, PA. The shift is Monday through Friday, 8AM to 4PM, and the position offers an hourly rate of $17.70.

Responsibilities

• Assist in researching the background screening process through outbound calls and emails to obtain necessary information 📞✉️
• Support applicants during the screening process while managing other assigned tasks in a call center setting
• Write professional, clear emails efficiently
• Review and evaluate documentation required for background checks
• Communicate with applicants regarding their background checks and conduct further research as needed
• Maintain detailed notes in the system regarding all correspondence

Required Skills

• Strong attention to detail 🔍
• Fluent in Spanish (bilingual proficiency)
• Ability to work efficiently in a fast-paced inbound/outbound call center environment
• Ability to achieve and sustain high-volume productivity
• Multitasking skills
• Proficiency in operating computers and internal software systems
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications

Education

The ideal candidate will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers an extensive benefits package, eco-friendly workplace, and flexible scheduling options to support work-life balance:

• Medical, dental, and vision coverage with family options
• 401K plan with a generous company match
• Flexible spending accounts
• Voluntary insurance plans (life, disability, etc.)
• Paid lunch breaks and paid time off
• Paid holidays and training programs / internal development opportunities
• Overtime options available
• Casual dress code 👕
• Flexible work schedules
• RushBus service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program 🎁
• Discounts through various partnerships and local businesses

Additional Information

All candidates must undergo a drug test and background screening. Vertical Screen, Inc is committed to equal opportunity employment and welcomes applications from all qualified individuals, regardless of protected characteristics.