TTEC Is Hiring A Bilingual Customer Service Representative

Bilingual Customer Service Representative – Cantonese-English (Part Time) 🌐

Your potential has a place here with TTEC’s award-winning employment experience. Join us as a Cantonese-English Bilingual Customer Service Representative at the Embarcadero BART station in San Francisco, CA, and be part of bringing humanity to business. #experienceTTEC

Why Join Us?

Our employees have spoken: our purpose, team, and company culture are amazing! Our Great Place to Work certification in the United States speaks volumes about our commitment to creating a supportive and inclusive environment.

What You’ll Be Doing ✨

• Providing face-to-face support to Clipper customers at the station
• Issuing Clipper cards and adding transit value using a custom Point-of-Sale system
• Responding to questions about physical and mobile Clipper cards for transit payments
• Handling cash, commuter checks, and credit/debit card payments during your shift

What You Bring to the Role 🎯

• Bilingual in English and Cantonese
• Reside in San Francisco, CA, and willing to work onsite at Embarcadero BART Station
• Basic knowledge of Excel and computers
• Cash handling experience
• Ability to handle and deescalate customer service situations

What You Can Expect 🌟

• Part-time hours: 20-25 hours per week, 5 hours per shift
• Work Monday to Saturday (Saturdays are required), between 7am – 7pm, with Saturday shifts from 9am-2pm
• Supportive of your career and professional development
• An inclusive culture and community-minded organization that encourages giving back
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $22.06 per hour, plus performance bonus opportunities

Visit for more information.

A Bit More About Your Role 📝

We’re dedicated to your growth and success, providing training, individualized coaching, and access to thousands of courses to support your career journey. Your caring and supportive nature will shine through as you help customers and make a difference.

Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to delivering exceptional customer experiences and team success.

About TTEC 🌎

TTEC is a global consulting, technology, and managed services company dedicated to delivering smarter, more human customer experiences through data, AI, and technology. Every day, our work connects people and brands—starting with talented individuals like you.

We are proud to be an equal opportunity employer, embracing diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diversity is our strength, enabling us to view things from different perspectives and bring your unique value to our team.

Primary Location 📍

US-CA-San Francisco

Job Title

Customer Care Representative