TTEC Is Hiring A Bilingual Customer Service Representative

Bilingual Customer Service Representative - Cantonese-English - Part Time

Join TTEC's award-winning team as a Bilingual Customer Service Representative at the Embacardo BART station in San Francisco, CA, and be part of bringing humanity back to business. This role offers an exciting opportunity to make a difference while enjoying a supportive and inclusive work environment. 😊

🌟 What You'll Be Doing

Are you passionate about working with people and love the outdoors? If providing quick, simple solutions with a friendly smile excites you, then this role is perfect for you! 👍

During a Typical Day, You'll:

• Assist Clipper customers face-to-face: support and guide them in using their Clipper cards.
• Issue Clipper cards: add transit value using a custom Point-of-Sale system.
• Answer questions: help customers understand how to use physical and mobile Clipper cards for transit around the Bay Area.
• Handle transactions: manage cash, commuter checks, and credit/debit card payments during your shift.

🎯 What You Bring to the Role

• Bilingual in English and Cantonese
• Reside in San Francisco, CA: willing to work onsite at the ticket booth in Embarcadero BART Station.
• Basic computer skills: familiarity with Excel and general computer knowledge.
• Cash handling experience
• Customer service skills: ability to deescalate and resolve customer issues effectively.

🚀 What You Can Expect

• Part-time hours: 20-25 hours per week, with 5-hour shifts.
• Work schedule: Monday - Saturday (Saturdays are required), between 7 am - 7 pm; Saturday shifts are from 9 am - 2 pm.
• Career growth: support for your professional and personal development.
• Inclusive culture: work within a community-minded organization that encourages giving back.
• Global team: collaborate with curious, lifelong learners guided by our core values.
• Competitive pay: starting at $22.06/hour plus performance bonuses.

🌟 A Bit More About Your Role

We are dedicated to your success. From onboarding and training to ongoing coaching and access to thousands of free courses, we support your career journey. Your caring and supportive nature will shine as you assist customers, making a real difference. 💖

You will report to the Team Lead. Our team is regularly hiring for this role, and your contributions will help elevate the customer experience and the overall success of the team.

About TTEC

TTEC is a global leader in consulting, technology, and managed services that enable brands to deliver smarter, more human customer experiences through data, AI, and innovative solutions. Our work connects people and brands every day — and it all starts with talented individuals like you! 🌍

Equal Opportunity Statement: TTEC is committed to an inclusive workplace. We proudly provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and strive to reflect the communities we serve by cultivating a respectful and empowering environment where everyone can bring their authentic selves.

Primary Location

San Francisco, CA, United States

Job

Customer Care Representative