TTEC Is Hiring A Bilingual Customer Service Representative

🌟 Why Join Us?

• Our employees have spoken! Our purpose, team, and company culture are amazing.
• We are a Great Place to Work certified in the United States!

📝 What You’ll Be Doing

Do you have a passion for working with people? Do you love being outdoors? If you enjoy providing quick, simple solutions with a smile, you’ll make a difference in customer experiences — turning average interactions into exceptional ones.

🎯 During a Typical Day, You’ll

• Work directly with Clipper customers in face-to-face interactions, providing support and assisting with Clipper card transactions.
• Issue Clipper cards and add transit value using a custom Point-of-Sale system.
• Respond to questions about using physical and mobile Clipper cards for transit across the Bay Area.
• Account for cash, commuter checks, and credit/debit card payments received during your shift.

🧳 What You Bring to the Role

• Bilingual in English and Cantonese
• Reside in San Francisco, CA, and willing to work onsite at the Embarcadero BART station
• Basic Excel and computer knowledge
• Experience with cash handling
• Ability to handle and deescalate customer service situations

⏰ What You Can Expect

• Part-time schedule: 20-25 hours per week, with 5-hour shifts
• Working hours Monday through Saturday (Saturdays are required), from 7am to 7pm; Saturday shifts are 9am-2pm
• Supportive of your career and professional development
• Inclusive culture and community-minded organization encouraging giving back
• A global team of curious lifelong learners guided by our core values
• Base wage starting at $22.06 per hour plus performance bonus opportunities

For more information, visit our website.

🌱 A Bit More About Your Role

We’re dedicated to equipping you with the skills and support needed to succeed throughout your career. From initial training to individualized, webcam-enabled coaching, and access to thousands of free courses, we foster growth wherever your journey takes you. Your caring and supportive nature will shine as you help customers every day.

Join our TTEC community — a dynamic, global family. You'll report to the Team Lead, and we are regularly hiring for this role. Your contribution is vital to the success of the customer experience and our team.

🔎 About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Every day, our work connects people and brands — and it all starts with our talented team members.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We believe diversity is our strength — enriching our perspectives and enabling everyone to bring their unique value to the table. We foster a work environment where all employees feel valued, belong, and can be authentic.

📍 Primary Location

US-CA-San Francisco

🔖 Job Title

Customer Care Representative