TTEC Is Hiring A Bilingual Customer Service Representative

Bilingual Customer Service Representative – Mandarin-English (Part-Time)

Join TTEC’s award-winning team and unlock your potential in a vibrant, inclusive environment where your bilingual skills can truly make a difference! Based at the Embacardo BART station in San Francisco, CA, you’ll play a key role in delivering exceptional customer experiences with a human touch. 🚆🌟

About TTEC

TTEC is a global leader in consulting, technology, and managed services dedicated to creating smarter, more human customer experiences through data, AI, and innovative solutions. We are proud to foster a diverse, inclusive workplace that values authenticity, belonging, and community. Our commitment is to serve communities worldwide by delivering not just technology but genuine humanity. 🤝🌐

What You’ll Be Doing

If you love working with people and enjoy outdoor interaction, this role is perfect for you! Your day-to-day responsibilities will include:

• Engaging face-to-face with Clipper customers, providing support and guidance with their transit needs.
• Issuing Clipper cards and adding transit value using a specialized Point-of-Sale system.
• Answering questions about using physical and mobile Clipper cards to pay for transportation across the Bay Area.
• Handling cash, commuter checks, and credit/debit card transactions accurately.

During a Typical Day, You’ll

• Provide exceptional support to customers at the ticket booth in Embacardo BART Station.
• Ensure smooth transactions and customer satisfaction with a smile 😊.
• Maintain accurate records of all transactions during your shift.

What You Bring to the Role

• Bilingual proficiency in English and Mandarin.
• Reside in San Francisco, CA, and willing to work onsite at the station.
• Knowledge of basic computer skills, including Excel.
• Experience in cash handling and de-escalating customer situations.

What You Can Expect

• Part-time schedule (20-25 hours/week), with shifts of 5 hours.
• Availability Monday through Saturday, with Saturdays required (9am-2pm).
• Supportive environment focused on your career growth and development 🚀.
• Inclusive culture that encourages community involvement and giving back.
• Work alongside a global team of curious learners guided by our core values.
• Starting wage of $22.06/hr, plus performance bonuses.

Learn more at our website.

A Bit More About Your Role

We’re dedicated to providing you with the skills and support necessary for success, from comprehensive training to ongoing coaching and thousands of free courses to advance your career. Your caring and supportive nature is what truly makes a difference in customer experiences. 💖

You will report to the Team Lead, and we are continually hiring for this role. Your contribution will significantly impact the customer experience and overall team success.

Why Join Us?

• We value diversity, and all qualified applicants will receive equal consideration regardless of race, gender, religion, or background.
• We are committed to creating an environment where everyone feels valued and can be their authentic selves.
• Being part of TTEC means contributing to a global family that respects and celebrates different perspectives.

Primary Location

US-CA-San Francisco

Job Title: Customer Care Representative