TTEC Is Hiring A Bilingual Customer Service Representative

Bilingual Customer Service Representative – Cantonese-English (Part-Time)

Your potential has a place here with TTEC’s award-winning employment experience. Join us as a Cantonese-English Bilingual Customer Service Representative at the Embacardo BART station in San Francisco, CA, and help bring humanity to business. 🚆✨

Why You'll Love Working with Us

Our employees have spoken! Our purpose, team environment, and company culture are amazing — so much so that we’ve earned a Great Place to Work certification in the United States! 🎉

What You’ll Be Doing

Do you have a passion for working with people? Do you love the outdoors? If you enjoy delivering quick, simple solutions with a smile, you’ll be the key difference in transforming a customer’s experience from average to exceptional. 😊

During a Typical Day, You’ll:

• Work directly with Clipper customers through face-to-face interactions, providing support and assisting with various actions related to Clipper cards.
• Issue Clipper cards and add transit values using a custom Point-of-Sale system.
• Respond to questions about using physical and mobile Clipper cards for transit payments around the Bay Area.
• Handle cash, commuter checks, and credit/debit card payments during your shift.

What You Bring to the Role

• Bilingual in English and Cantonese
• Residency in San Francisco, CA, and willingness to work onsite at the Embarcadero BART Station
• Basic knowledge of Excel and computers
• Cash handling experience
• Ability to handle and deescalate customer service situations

What You Can Expect

• Part-time schedule: 20-25 hours per week, with 5-hour shifts
• Working hours: Monday – Saturday (Saturdays are required), between 7am – 7pm (Saturday hours: 9am-2pm)
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $22.06/hour plus performance bonus opportunities 💰

For more information, visit our website.

A Bit More About Your Role

We’re dedicated to equipping you with the skills and support needed to succeed throughout your career. From day one in training, through personalized webcam-enabled coaching, and access to thousands of free courses — we invest in your growth wherever your journey takes you.

And you bring something irreplaceable: a caring and supportive nature that shines through as you help customers. 🌟

Join our TTEC community — a dynamic, global family committed to making a difference.

Reporting To: Team Lead

We are regularly hiring for this role and look forward to your contribution to our team’s success and impactful customer experiences.

About TTEC

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through data, AI, and innovative technology. Our work connects people and brands daily — and it all begins with the talented individuals behind the scenes. 🌍🤝

TTEC is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our commitment to diversity and inclusion ensures our workforce reflects the communities we serve, fostering an environment where everyone feels valued, genuine, and empowered. 🌈

Primary Location

US-CA-San Francisco

Job Title

Customer Care Representative