TEKsystems Is Hiring A Bilingual Customer Service Representative

Remote Bilingual French Customer Service Agent

Join our team as a Remote Bilingual French Customer Service Agent and assist customers with auto lease and loan insurance queries from anywhere. This role is perfect for bilingual professionals seeking a flexible, remote opportunity focused on problem resolution.

🌟 Position Details

• Pay Rate: $16/hr
• Schedule: French shift: 10:30 AM - 7:00 PM (2 openings)
• Location: Remote
• Job Type: Contract to Hire (based out of Chicago, IL)
• Application Deadline: May 5, 2026

📝 About the Role

We are seeking a Remote Bilingual French Customer Service Agent to support customers with auto insurance requirements. You will make outbound informational calls to address insurance coverage discrepancies, such as canceled policies, missing payments, or incomplete documentation. Note: This is not sales or collections; all calls are strictly informational for problem resolution.

🔑 Key Responsibilities

• Handle approximately 14 outbound calls per hour; position is 100% phone-based
• Contact customers to resolve insurance-related issues
• Verify insurance details directly with insurance agents (coverage limits, deductibles)
• Upload and document information accurately within internal systems
• Leave client-approved scripted voicemails when insurance agents are unavailable
• Ensure all insurance requirements are met timely and professionally

🎓 Training Program

• Duration: First 3 weeks
• Schedule: 8:30 AM - 5:00 PM
• Includes classroom instruction, job shadowing, and monitored calls
• A performance assessment at week three with an 80% passing score required to advance
• One additional week for reassessment if needed; failure results in termination

✅ Required Qualifications

• High School Diploma or equivalent
• Bilingual in French and English (spoken and written)
• Ability to type 30 WPM
• 1+ year of customer service experience (retail, call center, office, data entry, restaurant roles)
• Comfortable being on the phone throughout the workday
• Ability to meet performance expectations (call volume, quality, accuracy)
• Positive attitude and customer-focused mindset

✨ Preferred Skills

• Customer service or call center experience
• Strong communication and documentation skills
• Ability to follow scripts and detailed processes
• Effective time management and attention to detail

💼 Compensation & Benefits

The pay range for this position is $16.00/hr. Eligibility for benefits depends on your role and length of employment and may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Life Insurance (Voluntary for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

🏡 Workplace & Application

This is a fully remote position, allowing you to work from anywhere.

🚀 About TEKsystems

We're partners in transformation. As a leading provider of full-stack technology and talent services, we help clients unlock innovative solutions across North America, Europe, and Asia. TEKsystems, an Allegis Group company, collaborates with over 6,000 clients—including 80% of the Fortune 500—to drive meaningful change.

We are an equal opportunity employer and welcome applications regardless of race, sex, age, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any protected characteristic.