TEKsystems Is Hiring A Bilingual Customer Service Representative

Join Our Team as a Remote Bilingual French Customer Service Agent! 🇫🇷🤝

We're seeking a dedicated, bilingual French-speaking Customer Service Agent to support our third-party financial services client remotely. This role involves assisting customers with insurance-related issues for auto leases and loans, ensuring all requirements are met with professionalism and care.

Role Overview

Customer Service Representatives will contact customers regarding their auto insurance situations, such as cancellations, missed payments, or missing documentation. The primary goal is to resolve issues and ensure compliance, without any sales or collections involved.

Daily Responsibilities

• 🔢 Make approximately 14 calls per hour, spending the entire day on the phones
• 📝 Verify insurance details with agents (e.g., check if deductions are accurate)
• 💾 Upload and update information on the company's internal website
• 📞 Leave scripted messages if insurance agents do not answer, following client-approved scripts

Work Schedule & Training

Shift Options

• French - 10:30 AM to 7:00 PM, Monday to Friday
• French - 10:30 AM to 7:00 PM, Tuesday to Saturday

Training Program

The first three weeks involve classroom training, shadowing, and supervised call handling. An assessment will be conducted at the end of week three, requiring an 80% pass rate to switch to the regular shift. Failure to pass the assessment grants one additional week for re-evaluation; otherwise, the employment may be terminated.

Position Details

• Type: Contract-to-Hire
• Location: Eden Prairie, MN (Remote)

Compensation & Benefits 💰

The hourly pay rate is $16.00. Eligibility for benefits depends on job classification and employment duration, and may include:

• 🩺 Medical, Dental & Vision insurance
• 🛡️ Critical Illness, Accident, and Hospital coverage
• 💼 401(k) Retirement Plan (Pre-tax and Roth options)
• 🧬 Life Insurance (including Voluntary Life & AD&D for employees and dependents)
• 🛌 Short and Long-term Disability
• 💊 Health Spending Account (HSA)
• 🚗 Transportation Benefits
• 🤝 Employee Assistance Program
• 🗓️ Paid Time Off (PTO, Vacation, Sick Leave)

Work Environment

This is a fully remote position, allowing you to work from your preferred location.

Application Deadline 📅

The position is expected to close on May 15, 2026.

About TEKsystems

At TEKsystems, we are partners in transformation. With a team of over 80,000 professionals serving more than 6,000 clients—including 80% of the Fortune 500—we drive change through innovative technology and talent solutions across North America, Europe, and Asia. As part of Allegis Group, we are committed to diversity, equity, and inclusion.

Our Commitment to Diversity & Inclusion

TEKsystems values equality and welcomes applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other protected characteristic.

Learn More

Discover how we help businesses transform and thrive at TEKsystems.com.