TEKsystems Is Hiring A Bilingual Customer Service Representative

Join Our Team as a Remote Bilingual French Customer Service Agent! 💼🇫🇷

We're seeking a dedicated Remote Bilingual French Customer Service Agent for our Financial Services client to provide essential support in resolving insurance-related issues. If you're fluent in French and passionate about helping customers, this opportunity is for you!

Job Description

As a Customer Service Representative, you'll contact auto lease and loan customers to address insurance inefficiencies such as cancellations, missed payments, or missing documents. You'll communicate on behalf of clients like Capital One, GM, BMW, Audi, Credit Unions, and more to gather information and facilitate problem resolution. All calls are purely informational—no sales or collections involved.

Daily Responsibilities

• Make approximately 14 calls per hour, dedicating your day entirely to phone interactions 📞
• Verify insurance details with agents (e.g., check for excessive deductions)
• Upload relevant information to the company's internal website
• Leave scripted messages when insurance agents don't answer (using approved templates)

Shift Schedules

• French – 10:30 AM to 7:00 PM, Monday through Friday
• French – 10:30 AM to 7:00 PM, Tuesday through Saturday

Training Program

The first three weeks involve comprehensive training from 8:30 AM to 5:00 PM, including classroom instruction, shadowing, and call handling with supervision. At the end of week 3, you'll complete an assessment requiring an 80% pass rate to transition to the regular shift. Failing this, you'll have a one-week window to retake and pass the assessment or the contract may be terminated.

Position Details

This role is a Contract-to-Hire position based out of Eden Prairie, MN.

Compensation & Benefits 💰

The pay rate for this position is $16.00/hour. Benefits may include:

• Medical, dental, & vision coverage
• Critical Illness, Accident, and Hospital plans
• 401(k) Retirement Plan with pre-tax and Roth options
• Voluntary Life Insurance & AD&D for employees and dependents
• Short and long-term disability benefits
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation, Sick Leave

Work Environment

This role is fully remote 🏡, allowing flexibility and comfort while you work from anywhere.

Application Deadline 📅

Interested candidates should apply soon—this position is expected to close on May 15, 2026.

About TEKsystems

We are partners in transformation, empowering clients to harness new opportunities through innovative solutions. With a team of 80,000+ professionals, we serve over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology and Talent Services, we collaborate with industry pioneers to drive change. TEKsystems is part of the Allegis Group.

We are an equal opportunity employer, welcoming applications regardless of race, sex, age, religion, or any other protected characteristic.

More About TEKsystems & TEKsystems Global Services

As a premier provider of business and technology services, we accelerate transformation with expertise in strategy, design, and operations—delivering measurable business value. Our global team leverages scale, full-stack capabilities, and agility to help clients master technological change and generate impactful outcomes. Learn more at TEKsystems.com.

Again, we emphasize our commitment to diversity and inclusion, being an equal opportunity employer open to all qualified applicants.