Sweeney Insurance Agency Is Hiring A Bilingual Customer Service Representative

Join Our Team as a Bilingual Insurance Customer Service Representative! 🌟

We are a successful and established company that genuinely cares about our employees and clients. We're seeking an enthusiastic, customer-driven individual to become part of our team in a full-time role, delivering exceptional service and building lasting client relationships.

About the Role

As a Full-Time Insurance Customer Service Representative, you will be the face of our company, addressing all insurance-related questions, concerns, and requests with a positive attitude. Your rapport-building skills and desire to help will make you a perfect fit. We pride ourselves on top-notch customer service, and we are looking for someone capable of providing an outstanding experience while ensuring clients have the coverage they need.

If you're ready for a positive change and want to join a company that values both clients and employees, apply today! Please note, obtaining a personal lines P&C license will be required.

🌟 Benefits

• 💰 Annual Base Salary Based on Experience
• 🏖️ Paid Time Off (PTO)
• 🩺 Health Insurance
• 🦷 Dental Insurance
• ❤️ Life Insurance
• 💪 Disability Insurance
• 📝 Retirement Plan
• 🔧 Hands-on Training
• 🕒 Monday to Friday Schedule
• 🚀 Career Growth Opportunities
• 🌙 Evenings Off

📝 Key Responsibilities

• 🤝 Greet all customers warmly and helpfully upon their arrival.
• 📝 Process customer policy change requests efficiently.
• 💵 Collect premium payments from clients.
• 📞 Follow up with customers to ensure satisfaction, answer queries, offer additional coverage, and resolve issues or refer them if necessary.
• 🤝 Build and maintain strong relationships to foster high client retention and loyalty.
• 📋 Present and explain insurance policy options tailored to client needs and goals.
• 🆕 Provide information about new products and services to customers.

🎯 Requirements

• 🗣️ Bilingual proficiency required, with strong oral and written communication skills.
• 🔑 Must obtain a personal lines P&C license within 90 days.
• 🌟 Positive, enthusiastic, and upbeat attitude.
• ✔️ Ability to multi-task, follow through, and follow up effectively.
• 🤝 Excellent customer service skills.
• 🎯 Driven and goal-oriented mindset.
• 🧘 Tactfully handle stressful and difficult situations.