Lensa Is Hiring A Bilingual Customer Service Representative (Spanish/English) (Remote)

Join HarperCollins as a Customer Service Representative! 📚

HarperCollins, a leading publisher with a passionate team of book lovers, is seeking dedicated professionals to join their customer service team. Apply today through Lensa and become part of a company that values excellence and diversity!

Overview

The Customer Service Representative (CSR) is often the first point of contact for customers interacting with HarperCollins Publishers. This role requires good judgment and the ability to resolve customer issues promptly with minimal supervision. Our aim is for each CSR to embody our core values, respond swiftly and accurately to inquiries, and foster strong relationships both internally and externally.

Responsibilities

• 📧 Provide support by answering email inquiries and phone calls in both English and Spanish.
• 📝 Multitask while maintaining attention to detail and quality.
• 🔎 Use available resources such as macros, FAQs, and knowledge articles to assist users.
• ⚠️ Escalate issues appropriately when necessary.
• 💬 Offer accurate feedback regarding products and services.
• 🤝 Communicate effectively with internal teams, external customers, and support staff.
• 🔧 Perform other duties as assigned.

Qualifications

• ⭐ 1-3 years of prior customer service experience (required)
• 🎓 High School Diploma or equivalent (required); Bachelor’s Degree (preferred)
• 🗣️ Bilingual in English and Spanish (reading, writing, speaking) (required)
• 📞 Call center experience (preferred)
• 💬 Strong verbal and written communication skills; comfortable with phone and chat interactions
• 💻 Proficient in Microsoft Office Suite; technical troubleshooting skills (preferred)
• 🔧 Experience with JD Edwards Enterprise One and Microsoft Dynamics CRM (preferred)
• 📞 Excellent telephone etiquette
• ⚖️ Flexible, detail-oriented, and organized
• 🧩 Ability to work independently and collaboratively
• 🚀 Capable of thriving in a fast-paced, ever-changing environment
• ✅ Skilled in prioritization and multitasking

Why Work with Us?

At HarperCollins, our team members are passionate about books and storytelling. When applying, please share why you are interested in working here and in this role — cover letters are strongly encouraged! 💌

Compensation & Benefits

The salary for this position is $42,000. We strive to offer competitive, flexible compensation packages tailored to each candidate's experience and skills. Along with salary, employees receive a comprehensive benefits package, including:

• Physical health coverage 🩺
• Retirement and savings options 💰
• Caregiving and emotional wellbeing support 💙
• Transportation benefits 🚗
• Elective benefits to suit personal needs 🎯

Equal Opportunity Employer

HarperCollins Publishers is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Details

• Location: US
• Category: Customer Service

For questions regarding this posting, please contact support@lensa.com.