Netfor, Inc. Is Hiring A Bilingual Customer Service Representative (Spanish/English)

Netfor, Inc.

The Art and Science of the Customer Experience

Netfor provides worry-free customer care for business consumers and technology users. Our customers connect with us through phone, email, social media, and online chat to receive world-class customer service, help desk support, order fulfillment, and field services.

Founded in 1995, Netfor supports tens of thousands of customers across 6,000+ locations in the U.S., Europe, Mexico, and Canada.

How Netfor Will Help You Grow and Succeed:

• Kickstart your career in customer service and technology support
• Gain experience across multiple industries, platforms, and software applications
• Develop a career path with mentoring, training, and advancement opportunities
• Work on special projects with our clients
• Be part of a thriving business community in Indianapolis
• Expand your skills by working with 100+ applications and systems across industries like medical, retail, and B2B

Job Details:

• Location: Remote (Must live in Indiana and be able to pick up equipment in Downtown Indianapolis)
• Schedule: Monday-Friday, Day Shift (8:00 AM - 7:00 PM)

Summary of Responsibilities:

As a Bilingual Customer Service Representative, you will be part of a dynamic team, providing inbound customer support in both Spanish and English via telephone. Using Netfor's knowledge base, you will assist customers by diagnosing issues, providing solutions, and ensuring a seamless experience.

Key Responsibilities:

• Answer customer inquiries in both Spanish and English regarding orders, products, and services
• Process customer orders, changes, and returns following established procedures
• Accurately document customer interactions and resolutions in ticketing software
• Provide exceptional customer service by handling inquiries professionally, sensitively, and diplomatically
• Troubleshoot technical issues using step-by-step solutions outlined in knowledge base articles
• Strive for positive customer satisfaction survey results by delivering top-tier service

What We're Looking For:

• Fluent in Spanish and English (verbal and written)
• Strong communication skills and the ability to explain solutions clearly
• Customer-focused attitude with professionalism and patience
• Ability to follow knowledge base instructions precisely per contract requirements
• Strong multitasking abilities (typing while talking)
• Typing speed of 35+ words per minute
• Proficiency in Microsoft Office is a plus
• Reliable and self-motivated team player

Technical Requirements (Work-from-Home Setup):

• Desktop or Laptop (MacOS, tablets, Chromebooks, and Android devices are NOT compatible)
• Windows 10 Operating System
• 8GB RAM or higher
• Intel i5 9500 / Ryzen 3 3100 processor or better
• 256GB SSD with at least 100GB free space

Compensation & Benefits:

$17-$18 per hour (based on experience, technical skills, and typing speed).

PTO plan (up to 76.96 hours/year in the first year).

401k, health, dental, and vision insurance.

Wellness program and professional development opportunities.

Join Netfor and make a real impact by helping customers across industries while advancing your career in a fast-paced, supportive environment!

Apply today!

DISCLAIMER

This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Netfor, Inc. participates in E-Verify.

Netfor, Inc. will not sponsor applicants for work visas.

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