South Shore Marketing Is Hiring A Bilingual Customer Service Representative

We are seeking an enthusiastic and dynamic individual to join our team as a Retail Bilingual Customer Service Representative. In this role, you will play a vital role in building and maintaining strong relationships with our clients in the retail industry, ensuring their marketing and promotional needs are met with excellence.

Key Responsibilities:

• Bilingual Customer Service Representative:
• Cultivate and maintain positive, long-lasting relationships with our retail clients
• Act as the primary point of contact for customer inquiries and concerns, ensuring timely and effective communication
• Gain an in-depth understanding of each customersunique needs and goals
• Retail Marketing and Promotions Expertise:
• Execute retail marketing and promotions in big box retailers for assigned clientele
• Stay up-to-date with the latest trends and strategies in retail marketing and promotions
• Provide expert guidance to customers on developing effective marketing and promotional campaigns tailored to their specific needs
• Solution Development:
• Collaborate with our internal teams to develop tailored marketing and promotional solutions that meet client objectives
• Present innovative ideas and strategies to clients, demonstrating a deep understanding of their business
• Campaign Management:
• Oversee the execution of retail marketing and promotional campaigns, ensuring success and building relationships with key personnel at retail locations
• Monitor campaign performance and make data-driven recommendations for improvements
• Reporting and Analysis:
• Provide customers with regular reports and insights on the performance of their marketing and promotional activities
• Analyze data to identify areas of improvement and opportunities for growth

Bilingual Customer Service Representative Qualifications:

• Bachelor's degree in Marketing, Business, or a related field (or equivalent experience)
• Proven experience in customer servicein the retail marketing and promotions industry is a plus
• Strong understanding of retail marketing strategies, promotions, and consumer behavior
• Exceptional communication and interpersonal skills
• Analytical mindset and the ability to derive insights from data
• Excellent project management and organizational skills

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