Lensa Is Hiring A Bilingual Customer Service Representative - Remote

Join Lensa, the leading career site for professionals at every stage, and explore an exciting opportunity with Teleperformance USA—apply today and elevate your career! 🚀

About Teleperformance USA

Teleperformance (TP) is a global, digital business services company dedicated to delivering advanced, digitally powered solutions to help the world’s top brands streamline their operations sustainably. With over 500,000 passionate employees speaking more than 300 languages, TP's global scale and local presence enable it to support communities, clients, and the environment effectively.

Benefits of Working with TP

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee Wellness & Engagement Programs

TP and You

Through a blend of high-tech tools and personalized support, TP simplifies and enhances customer experiences, helping companies adapt swiftly to changing needs. Our team members are key to making a difference, engaging with diverse individuals daily, and growing personally and professionally. Did you know our Chief Client Officer started her career as an agent at TP? At TP, the sky is the limit! 🌟

Note: Currently, TP offers employment only to individuals in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

As a Customer Service Representative, you will be the first point of contact for customer inquiries, striving to provide innovative and effective solutions. Your key duties include:

• Handle and respond thoughtfully to all customer inquiries
• Deliver excellent customer service through active listening
• Maintain confidentiality of customer information
• Aim to resolve customer issues on the first call proactively
• Effectively communicate with customers
• Calmly de-escalate any issues
• Escalate interactions when needed
• Track call-related data for reporting and auditing
• Provide feedback regarding call issues
• Upsell when appropriate

Who We're Looking For

We seek fearless and motivated individuals committed to excellence:

• Bilingual proficiency in English and Spanish
• Ability to work remotely within a virtual team environment
• Preferred: 6 months of customer service experience
• Must be over 18 years of age
• Typing speed of at least 25 WPM
• High School Diploma or GED
• Comfort with desktop computer systems
• Strong verbal and written communication skills
• Logical problem-solving abilities
• Proficiency with Windows operating systems
• Organizational and prioritization skills

Work From Home Requirements

To ensure a productive remote work environment, candidates must have:

• Internet speed: Minimum 15.0 Mbps download and 5.0 Mbps upload
• ISP with no packet loss and ping under 50ms
• No satellite, mobile data hotspots, P2P, or VPN connections
• Proof of internet speed test
• A clean, quiet workspace

Join Our TP Family

At TP, we are dedicated to cultivating an environment where employees feel valued, inspired, and supported. Happy and healthy team members are more productive, innovative, and engaged. We embrace diversity and inclusion, creating a workplace where everyone feels welcome and appreciated. 🌎❤️

Note: TP is an Equal Opportunity Employer, committed to fostering an inclusive workplace for all.