MRA Recruiting Services Is Hiring A Bilingual Customer Service Representative, Phones

Bilingual Customer Service Representative – Phones (Mom & Baby) 🌟

Join an empathetic team dedicated to caring for moms and babies, with a position that offers both on-site and remote work options after training.

Position Details 📝

• Location: On-site at Medela in McHenry, IL, with potential remote work after training
• Schedule: Monday - Friday, 8:30 a.m. - 5:00 p.m.
• Starting Pay: $18 per hour

Your Ideal Experience & Qualities 🌟

• Customer service professional with experience resolving issues and troubleshooting over the phone in English and Spanish
• Warm, professional communication style
• Minimum of one year's call center experience
• Comfortable with call quotas and meeting performance metrics
• Accurate record-keeping in CRM software
• Ability to balance call quality with call quantity

Interested in making a difference? Learn more about us here.

Education & Critical Skills 📚

• At least one year of customer service experience preferred, measured by metrics
• Proficient in reading, writing, understanding, and communicating in English and French/Spanish
• Strong multitasking and computer navigation skills
• Ability to handle a fast-paced environment with troubleshooting skills
• Team-oriented and flexible mindset
• Excellent verbal and written communication skills
• Capable of managing conflicting priorities
• Experience with global objectives and international customer interactions

Main Responsibilities 🎯

• Resolve customer issues professionally over the phone following company policies
• Participate in ongoing system improvements to enhance service quality
• Handle calls promptly, responsibly, and accurately, prioritizing customer interests
• Conduct detailed product resolutions based on warranty guidelines
• Document interactions and report suggestions or complaints, including injuries
• Maintain and update customer records in CRM software
• Investigate and resolve product and return inquiries
• Achieve departmental metrics routinely
• Research order statuses and fulfillment requests
• Support problem-solving efforts to achieve first call resolution
• Represent Medela professionally, adhering to policies and avoiding misinformation
• Adhere to attendance standards and comply with all relevant laws and company policies
• Interact effectively with employees at all levels
• Perform all duties reliably and as assigned
• Travel as required to meet business and customer needs
• Communicate fluently in English, with application of logical thinking to solve problems

Our Commitment to Care ❤️

At Medela, caring is in our DNA. For over 60 years, we've dedicated ourselves to making delicate, essential care simple, intuitive, and effective. Our products nurture health, build bonds, and heal across different stages of life, driven by physics, compassion, engineering, and humanity. We’ve been caring for moms, babies, patients, and healthcare professionals, transforming this into a science of genuine care.

Equal Opportunity Employment 🌐

As an EEO/Affirmative Action Employer, we welcome all qualified applicants without regard to race, religion, color, national origin, ancestry, citizenship, sex, veteran status, age, disability, medical condition, HIV/AIDS status, marital or domestic partner status, sexual orientation, gender identity, weight, height, or any other protected characteristic under laws.

Apply here: Application Link.

About Us - MRA 🌟

Founded in 1901, MRA is a nonprofit employer association serving over 4,000 employers and more than one million employees. As one of the nation’s largest employer groups, we provide comprehensive HR services, information, education, and resources designed to build successful workplaces and a strong workforce.

We collaborate directly with companies to support hiring and HR strategies—no agencies involved.

Powered by JazzHR