Matlock Group LLC Is Hiring A Bilingual Customer Service Representative

Bilingual Customer Service Representative at Matlock Group LLC

Join a dynamic team as a bilingual customer service specialist, providing exceptional support in both English and Spanish for a leading food manufacturer in Hanover, MD. 🌟

Position Details

• Location: Hanover, MD
• Compensation: $40,000 - $45,000 per year
• Schedule: Monday through Friday, 8:00 am - 5:00 pm

About the Role

Are you passionate about helping customers and solving problems? Our client, a prominent food manufacturing company, is looking for a dedicated Bilingual Customer Service Representative to join their expanding team! 🤝

What You'll Do:

• Serve as the primary contact for customer inquiries through phone, email, and chat.
• Process orders, track shipments, and resolve issues related to products or deliveries.
• Collaborate with internal teams (sales, production, logistics) to ensure timely order fulfillment.
• Maintain accurate customer records and provide outstanding service in both English and Spanish.
• Assist in resolving product concerns, offering accurate information to ensure customer satisfaction.

Qualifications:

• Bilingual fluency in English and Spanish (written and verbal) 📣
• Previous experience in customer service
• Strong communication skills and a problem-solving mindset
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and experience with ERP/CRM systems is a plus 💻

Why Join Us?

• Competitive salary and comprehensive benefits package 💰
• Opportunity to work in a growing, dynamic industry 🚀
• Collaborative team environment with opportunities for career growth 🌱

Ready to bring your skills to a thriving food manufacturing team? Apply today! 🎯