LoanMax Title Loans Is Hiring A Bilingual Customer Service Representative

Bilingual Customer Service Representative 🌟

Join our team at LoanMax Title Loans and become a vital part of delivering exceptional service to our diverse customer base across the United States!

📍 Location

LoanMax Title Loans

8605 Sudley Rd, Manassas, VA 20110

💵 Pay Range

$16 – $17 per hour

Compensation varies based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but are not guaranteed.

🗓️ Schedule

• Store Hours: Full-Time in-store position
• Monday – Friday: 10:00 AM – 6:00 PM
• Rotating Saturdays: 9:00 AM – 2:00 PM
• ✅ Never work on Sundays

✨ About the Position

The Bilingual Customer Service Representative plays a critical role in providing outstanding support to a diverse customer base across the country. Fluency in English and a second language is essential to communicate effectively, resolve customer inquiries, and provide accurate information about our products and services. You'll act as the primary point of contact to ensure customer satisfaction by addressing concerns promptly and professionally. Success in this role enhances customer retention and bolsters the company’s reputation. The position requires excellent interpersonal skills, cultural sensitivity, and the ability to manage multiple communication channels efficiently.

📝 Key Responsibilities

• Provide exceptional customer service via in-person interactions and phone calls
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

🎁 What We Offer

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefits starting on the 91st day of employment, subject to plan terms and eligibility

🎓 Qualifications

General

• Fluency in English and at least one additional language commonly spoken in the U.S.
• High school diploma or equivalent
• Proven experience in a customer service role, preferably bilingual
• Strong communication and interpersonal skills
• Effective use of computers and customer service software

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

🤝 Personal Attributes

We are seeking motivated, honest, dependable individuals who aspire for a long-term career. We value team members who demonstrate integrity and professionalism within our communities.

🌟 About LoanMax Title Loans

Since 1990, LoanMax Title Loans and its affiliates have operated nearly 1,000 stores across more than twenty states. We are dedicated to providing fast, hassle-free short-term loans with straightforward terms, competitive pricing, and excellent customer service.

📜 Additional Requirements

• Pass a company background screening, which may include criminal, credit, and employment verification, in accordance with applicable laws

⚖️ Equal Opportunity Employer

LoanMax Title Loans is committed to equal opportunity employment. We consider all applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic as per applicable laws.