Lensa Is Hiring A Bilingual Customer Service Representative

Join Our Team as a Customer Care Representative at UniFin Inc. 🚀

Lensa is a career platform that helps job seekers find excellent opportunities across the US. Please note, we are not a staffing agency, and we do not hire directly. Instead, we promote jobs on LinkedIn on behalf of our clients, recruitment agencies, and marketing partners. Clicking "Apply Now" or "Read more" will redirect you to the employer's site, where further information is subject to their terms and privacy policies.

About Us

At UniFin Inc., we are passionate about creating innovative digital solutions that truly make a difference. As a growing technology company, we cherish creativity, collaboration, and continuous learning to drive success.

Job Title: Customer Care Representative

As a Customer Care Representative, you will be the first point of contact for our customers, handling inbound and outbound calls within a call center environment. Your primary goal is to assist with inquiries, resolve issues, and ensure customer satisfaction efficiently and professionally.

Key Responsibilities 📝

• Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
• Assist customers with payments, renewals, cancellations, and other policy-related needs.
• Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.
• Provide accurate information regarding company products, services, and policies.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to achieve departmental goals and service standards.
• Maintain high levels of customer satisfaction in every interaction.

Qualifications 🎯

• Bilingual (Spanish/English) strongly preferred.
• At least 1+ year of customer service experience (preferably in BPO setups).
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to stay calm in challenging situations.
• Customer service experience is required; insurance industry background is a plus.
• Good organizational skills.
• Team-oriented, dependable, and professional attitude.

Why Join Us? ✨

When you become part of UNIFIN, you’re joining more than just a company — you're becoming part of a talented team of self-driven individuals dedicated to mutual success and personal growth.

Interested? Apply Today! 🚀

Think you’re a great fit for this role? Click the Apply Button now!

Have Questions?

If you need more information about this posting, please contact us at support@lensa.com.