Knights of Columbus 1039 Is Hiring A Bilingual Customer Service Representative

Bilingual Customer Service Representative (French) 🇫🇷

Join a purpose-driven community dedicated to serving others through exceptional customer support while making a positive impact in the lives of our members and their families.

📍 Location:

United States

🗂️ Category:

Business Support

🌟 Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society committed to providing financial security through various insurance and investment products. Our mission centers on charity, donating over $1.73 billion in the past decade to support those in need and promote our faith.

While many employees are not Catholic, we align our investments with Church teachings and uphold our Christian values. As part of our religious mission, we support the pro-life cause, oppose assisted suicide and euthanasia, evangelize the Catholic faith, and assist Christians facing persecution in the Middle East. We work together to serve our two million members volunteering globally.

Share your talent. Live your purpose. Discover how you can grow professionally while making a difference with us! 🌍✨

🔍 Overview

Respond to inbound phone and email inquiries in French, utilizing all information systems to provide comprehensive knowledge about our insurance offerings and fraternal organization. Maintain a professional, courteous, and positive image that reflects well on the Order’s mission and operations.

💼 Core Responsibilities

• Engage callers by asking pertinent questions to understand their needs and analyze issues.
• Utilize KofC online systems to retrieve and verify information needed to address inquiries effectively.
• Answer detailed questions from policyholders and field force regarding life insurance policies, ownership, cash values, taxes, settlement options, and fraternal rules.
• Follow procedures for releasing specific policyholder information and assess if Home Office assistance is required.
• Manage correspondence by forwarding standard or urgent requests to appropriate departments.
• Handle email inquiries, analyzing and responding or redirecting as needed.
• Serve as liaison between the Knights of Columbus website and its departments.
• Translate between Spanish/English or French/English for other business areas when bilingual skills are applicable.
• Stay informed by reading departmental communications and updates.
• Perform additional duties as assigned by supervisors.

🛠️ Skills & Qualifications

• Proven experience providing excellent customer service, building trust, and increasing satisfaction
• Effective communicator with active listening, empathy, and professionalism
• Strong written communication skills
• Ability to thrive in a high-volume, fast-paced call center environment
• Willingness to learn new skills and adapt quickly to change
• Receptive to feedback aimed at performance improvement
• Proficient in computer skills and multitasking
• Fluency in French Canadian or Spanish

🎓 Education

High school diploma or equivalent is required. College degree or ongoing pursuit is preferred. Must be authorized to work in the United States. Note: This role is not eligible for visa sponsorship.

💪 Physical Demands

Ability to remain in a stationary position for most of the workday.

💰 Compensation

The estimated salary range is $39,500 - $67,000, depending on skills, experience, and organizational factors. Compensation may be adjusted based on the work location, with Connecticut-based positions currently falling within this range.

❤️ KofC Cares - Our Employee Benefits

• Time Away: 13 paid holidays, vacation, sick leave, flexible schedules
• Professional Development: Certifications, tuition reimbursement, and designations
• Retirement Plans: 401(k) with matching contributions, fully funded cash balance plans
• Health & Wellness: Paid short-term disability, life insurance, childbirth leave, parental leave, various health insurance options, and pre-tax Health Savings Account with employer contributions
• Additional Benefits: Dental, vision, health club reimbursement, Employee Assistance Program, and advocacy for coverage restrictions such as abortion, sterilization, or contraception