Harris County Is Hiring A Bilingual Customer Service Representative

Child Support Case Specialist

Join our team as a Child Support Case Specialist, providing essential support services to families and ensuring compliance with child support policies. This role offers an opportunity to make a meaningful impact while working in a dynamic administrative environment.

Responsibilities & Duties

• Customer Interaction: Respond to moderately complex telephone inquiries regarding child support and parenting time cases, providing case status, payment information, and explaining policies and procedures. 📞
• Case Data Management: Enter, retrieve, and update case information on the Texas Child Support Enforcement System (TXCSES). 💻
• Follow-up Communications: Make introductory calls on Focus on Collections and Services (FOCAS) cases as assigned. 📋
• Client Reception & Screening: Screen incoming calls courteously, refer clients to appropriate agencies, and route calls efficiently. Maintain a welcoming reception area. ☎️
• Scheduling & Documentation: Schedule client appointments, prepare appointment letters, and maintain detailed records of requests, appointments, and referrals. 📅✉️
• Document Handling: Prepare, scan, assemble, index, and verify incoming documents in accordance with ECM guidelines, ensuring proper case association. Create and manage document batches. 📄🖥️
• File & Mail Management: Route case files, process daily incoming and outgoing mail, stamp, scan, index, and distribute mail as per policy. Monitor postage funds. 🗂️✉️
• Record Maintenance: Maintain the file room, ensure documents are correctly filed, and support retrieval for court or case review. Maintain Virtual Case Folder (VCF) integrity. 🗃️
• Reporting & Communication: Prepare routine and periodic reports, and coordinate document delivery and pickup with related offices and departments. 📊

Requirements

• Registration and successful score of at least 80% on the HRT Clerical Skills Test.
• High School Diploma or G.E.D. from an accredited institution.
• Minimum of two (2) years full-time experience in customer service, reception, secretarial work, or child support services.
• Proficiency in Microsoft Word for Windows and Windows 2000/XP.
• Excellent communication and telephone skills.
• Bilingual in English and Spanish required.

Preferred Qualifications

• Knowledge of Microsoft Word for Windows and Windows 2000/XP.
• Strong communication and telephone skills.

Application & Testing Information

Register online for the HRT Clerical Skills Test by following these steps:

• Click the registration link and submit your application.
• Receive a test invitation via email within 48 hours.
• Complete the test within 5 business days; scores are automatically uploaded to your application.
• The test can be taken once every 30 days, with scores retained for up to 6 months.

Position Details

• Type: Full-time, Regular
• Work Hours: Monday – Friday; hours to be discussed during interview
• Salary: $20.00 - $21.00 per hour (based on qualifications) + benefits

Additional Information

Employment is contingent upon passing a criminal history check and meeting other standard requirements. Harris County is an Equal Opportunity Employer. For accommodations or special services, contact (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

Note: Due to high application volume, positions may close early at the discretion of the hiring department.