Fieldprint Is Hiring A Bilingual Customer Service Representative

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence.

About Vertical Screen

Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. Through our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names across business, healthcare, education, and government.

We’re proud to lead the industry with innovative technology that delivers fast, accurate results. But what truly sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

Join Our Team!

Does this sound like your kind of place? Join a company where your attention to detail, excellent communication skills, and friendly attitude can make a real difference — every single day.

Position Overview: Bilingual Applicant Services Representative 🇪🇸

As a Bilingual Applicant Services Representative, you will support individuals navigating the background screening process by communicating with applicants via phone and email, gathering information, and assisting with documentation in a fast-paced call center environment.

Location & Schedule

• Location: On-site in Warminster, PA
• Schedule: Monday - Friday, 8am - 4pm
• Compensation: $17.70 per hour

Key Responsibilities

• Assist in researching the background screening process through outbound calls and emails to obtain necessary information 📞✉️
• Support applicants during the background screening process within a call center setting while managing other assigned tasks
• Compose professional, clear emails efficiently
• Review and evaluate documentation and information required for background checks
• Communicate with applicants via email and phone regarding their background checks and conduct additional research as needed
• Maintain detailed notes in the system regarding applicant interactions

Qualifications & Skills

• Strong attention to detail
• Fluency in Spanish (bilingual required)
• Ability to work in a fast-paced inbound/outbound call center environment
• Capability to achieve and maintain high-volume productivity
• Multitasking skills
• Proficiency in operating and navigating computers and internal software
• Excellent verbal and written communication skills
• Proficient in Microsoft Office
• Minimum high school diploma or equivalent

Why Work With Us? 🎉

Vertical Screen offers a comprehensive benefits package, an eco-friendly workplace, and flexible scheduling to support your work-life balance:

• Medical, dental, and vision coverage with options for spouse/family coverage
• 401K plan with a generous company match
• Flexible spending accounts
• Voluntary insurance plans (life, disability, etc.)
• Paid lunch breaks, time off, and holidays
• Paid training and internal development opportunities
• Overtime options
• Casual dress code
• Flexible work schedules
• RushBus service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Partnership & neighborhood business discounts

Note: All candidates are subject to drug testing and background screening.

Equal Opportunity Employer 🌍

Vertical Screen, Inc. is an equal opportunity employer. We consider all qualified candidates without regard to legally protected characteristics.