Fieldprint Is Hiring A Bilingual Customer Service Representative

Join Our Team as a Bilingual Applicant Services Representative! 🚀

If you're passionate about making a difference and thrive in a dynamic environment, consider joining Vertical Screen — a leader in innovative applicant screening solutions. Here's your chance to become part of a supportive team dedicated to excellence in background checks, all while making a tangible impact every day.

About Us

Think background checks are boring? Think again! At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. We are proud to be among the world's leading applicant screening firms — but we’re not your average background check company.

With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the most prominent names across sectors like business, healthcare, education, and government.

Our innovation and dedication to building smart technology enable us to deliver fast, accurate results. But what truly sets us apart? Our people. We are a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

Looking for a workplace where your attention to detail, communication skills, and friendly attitude can make a real difference? Join us and be part of something meaningful — every single day. 😊

Job Summary

As a Bilingual Applicant Services Representative, you will support individuals through the background screening process by communicating with applicants via phone and email, gathering necessary information, and assisting with documentation — all within a fast-paced call center environment.

This position is on-site in Warminster, PA. We are hiring for the M-F 8am-4pm shift, with a pay rate of $17.70/hour.

Key Responsibilities

• Assist in researching the background screening process through outbound contact (calls and emails) to obtain required information
• Support applicants by communicating effectively within a call center setting while managing daily tasks
• Compose professional emails swiftly and accurately
• Review and evaluate documentation necessary for background screening
• Communicate with applicants regarding their background checks and conduct additional research as needed
• Maintain detailed records of correspondence and progress within the system

Required Skills & Qualifications

• Strong attention to detail 🔍
• Fluent in Spanish (bilingual required)
• Ability to thrive in a fast-paced inbound/outbound call center environment
• Capability to achieve and maintain high productivity levels
• Excellent multitasking skills
• Proficient in operating computers and internal software systems
• Outstanding verbal and written communication skills
• Proficiency in Microsoft Office suite

Educational Requirements

Minimum high school diploma or equivalent necessary.

Benefits & Perks 🎉

Vertical Screen offers a comprehensive benefits package, along with an environmentally friendly workplace and flexible scheduling options to support your work-life balance:

• Medical, dental, and vision coverage with spouse/family options
• 401K plan with generous company matching
• Flexible spending accounts
• Voluntary insurance plans (life, disability, etc.)
• Paid lunch breaks, time off, and holidays
• Paid training and employee development programs
• Overtime opportunities
• Casual dress code
• Flexible work schedules
• RushBus service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discount partnerships with local businesses

Additional Information

All candidates will undergo drug testing and background checks. Vertical Screen, Inc. is an equal opportunity employer. We consider all qualified candidates without regard to legally protected characteristics.