Fieldprint Is Hiring A Bilingual Customer Service Representative

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. Through our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.

Why Join Us? 🚀

We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.

Position Overview: Bilingual Applicant Services Representative 🌍

As a Bilingual Applicant Services Representative, you’ll support individuals going through the background screening process by:

• Communicating with applicants via phone and email
• Gathering information and assisting with documentation
• Supporting applicants in a fast-paced call center environment

This is an on-site position located in Warminster, PA, with a schedule of M-F 8am-4pm. The position pays $17.70 an hour.

Responsibilities 🎯

• Assist in researching the background screening process through outbound contact (calls and emails) to obtain information
• Support applicants during the screening process, managing other daily tasks as assigned
• Compose professional emails efficiently and promptly
• Review and evaluate documentation needed for background checks
• Communicate with applicants regarding their background checks and conduct further research if required
• Maintain detailed notes and documentation in the system regarding applicant interactions

Qualifications ✅

• Strong attention to detail
• Must be bilingual in Spanish
• Ability to work in a fast-paced inbound/outbound call center environment
• Ability to achieve and maintain high volume productivity
• Excellent multitasking skills
• Proficient in computer operation and internal software navigation
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office
• High school diploma or equivalent required

Why Work with Us? 🌟

Vertical Screen offers a comprehensive benefits package, an environmentally friendly workplace, and flexible scheduling to help employees balance work and life:

• Medical, dental, and vision coverage with family/spouse options
• 401(k) plan with generous company match
• Flexible spending accounts
• Voluntary insurance plans (life, disability, etc.)
• Paid lunch breaks, time off, and holidays
• Paid training and internal development programs
• Overtime options
• Casual dress code and flexible schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partner businesses and neighborhood programs

Note: All candidates must pass a drug test and background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner regardless of legally protected characteristics.