AssistRx Is Hiring A Bilingual Customer Service Representative

Join a passionate team dedicated to transforming patient lives through innovative healthcare solutions! 🌟

Job Description

The primary goal of this role is to *exceed patient expectations* by accurately assessing their needs, setting priorities, and directing information to the appropriate resources. If you thrive in a collaborative environment and want to make a meaningful impact, we want to hear from you!

About AssistRx

Voted Top Work Places in Orlando for three consecutive years, AssistRx understands that our success hinges on our talented team members. We have created an ideal blend of innovative technology and dedicated people to deliver best-in-class results. We believe access to specialty therapies transforms lives, a mission driven by our dynamic team and cutting-edge technology. Want to learn more? Follow us on LinkedIn and see how our team is #TransformingLives!

Why Choose AssistRx?

• 🎉 Work Hard, Play Hard: 100 hours of PTO upon employment, increasing to 140 hours after anniversaries. Plus, enjoy bonus rewards: $1,000 at 3 years, $2,500 at 5 years!
• ✨ Impactful Work: Be part of a team revolutionizing healthcare by improving patient access to vital medications.
• 🌈 Flexible Culture: After 120 days post-training, many associates can opt for a hybrid schedule. Celebrate work-life balance and diversity in our inclusive environment.
• 🚀 Career Growth: We prioritize promoting from within through our Advance Gold program, expanding your skills and career potential.
• 💡 Innovation: Contribute to developing groundbreaking healthcare solutions addressing complex challenges.
• 🤝 Collaborative Environment: Work alongside talented professionals dedicated to learning, teamwork, and pushing boundaries. Plus, earn a $750 referral bonus for recommending friends!

A Day in the Life: Bilingual Customer Service Representative

This role involves direct interaction with patients, assessing needs, prioritizing inquiries, and directing them to the right resources. You'll collaborate within a multidisciplinary team to provide comprehensive information about our Patient Services offerings.

• 🗣️ First Point of Contact: Evaluate call purposes, prioritize, and triage calls effectively. Explain Patient Services initiatives to customers when suitable.
• 📝 Enrollment & Follow-up: Enroll new patients, record activities in our database, and follow up to ensure their needs are met—contacting physicians, pharmacies, and external partners.
• 🔍 Special Projects: Complete various assigned projects as required.

Qualifications

Required Skills & Experience

• Previous experience in Specialty Pharmacy or Customer Service
• Proficiency with Microsoft Office, email, web applications, and keyboard skills
• Experience handling high-pressure, time-sensitive situations, demonstrating problem-solving, decision-making, and excellent judgment
• Strong multi-tasking and time management capabilities
• Dependability and a solid work ethic
• Ability to accept feedback and coaching for continuous improvement
• Bilingual proficiency in English and Spanish

Preferred Experience

• Experience with CRM systems such as Salesforce
• Background in healthcare or pharmaceutical industries
• Understanding of challenges faced by patients with medical conditions

Employee Benefits

Curious about our benefits? Here’s what our employees enjoy:

• Medical, dental, vision, life, & short-term disability insurance 🏥
• Teledoc services for enrolled medical plan members 📞
• Dynamic, progressive, and fast-paced work environment 🚀
• Competitive compensation packages 💰
• Matching 401(k) with immediate vesting 🎯
• Legal insurance for added peace of mind 🛡️

Recognition & Awards

We celebrate our team members' exceptional contributions through various awards:

• #TransformingLives Honor: Quarterly peer-to-peer awards recognizing daily patient impact 🙌
• Values Award: Recognizes individuals exemplifying our core values—Excellence, Winning, Respect, Inspiration, and Teamwork 🏆
• Vision Award: An annual honor for those going above and beyond to support our mission to transform lives through access to therapy 🌟

Equal Opportunity Employment

AssistRx, Inc. proudly promotes diversity and inclusion. We are an Equal Opportunity Employer regardless of race, religion, gender identity, sexual orientation, parental status, age, disability, or other protected categories. All employment offers are conditional upon successful background checks.

All new hires must verify identity and work eligibility as per federal law. Please note, sponsorship and work authorization are not available for this position.

AssistRx does not accept unsolicited resumes from search firms or vendors. Any such resumes received will be considered property of AssistRx, with no fee due upon hire.