The Reynolds and Reynolds Company Is Hiring A Bilingual Customer Service Representative - English to Spanish

Join Auto Data Direct, Inc. (ADD) — A Division of Reynolds and Reynolds 🚗💼

Auto Data Direct, Inc. (ADD) is dedicated to delivering fast, accurate, and real-time access to motor vehicle, vessel, and driver license records. Our mission is to support our customers with reliable data and exceptional service.

Position: Bilingual Customer Service Representative 🌐🗣️

As a Bilingual Customer Service Representative, you will play a vital role in delivering high-quality support to our clients. Your responsibilities encompass a variety of customer-facing activities both over the phone and via email.

Key Responsibilities:

• Providing excellent customer service and support through multiple communication channels 📞📧
• Assisting customers with navigating the company website and accessing the services they need
• Answering general customer account questions to ensure a smooth user experience
• Offering light technical support to help resolve basic technical issues
• Participating in assigned projects to improve service and support processes
• Packaging documents for mailing as needed to ensure timely delivery