Conduent State & Local Solutions, Inc Is Hiring A Bilingual Customer Service Representative

Join Conduent's dedicated team and make a meaningful impact by delivering essential services to Fortune 100 companies and governments, while enjoying a culture that values your individuality. 🌟

Bilingual Customer Service Representative

Location: Onsite in Newark, NJ

Hourly Rate: $16.50/hr., with a higher rate of $17.50/hr. for bilingual Spanish speakers (please consider potential below-minimum wages when applying).

What You Get 🎁

• Full-time employment with benefits starting on day one, including paid holidays 🎉
• Training rate of $16.50/hr.
• Bilingual in Spanish: $17.50/hr. (post-training)
• Paid training sessions
• A positive and collaborative work environment 👍

Requirements ✅

• Must be at least 18 years old or older
• High School Diploma or equivalent
• Ability to pass a background check
• Availability to work Monday-Friday from 10:15 am to 7:15 pm & Saturday from 7:45 am to 2:15 pm

Job Summary 📞

As a call center representative, you'll be the first point of contact supporting our clients' customers. Your responsibilities include answering calls, sharing product information, and assisting customers with empathy and efficiency, ensuring their issues are resolved promptly. A willingness to listen, learn, and help is essential.

Key Responsibilities 📝

• Respond to tolling and administrative customer inquiries using training knowledge and available resources
• Identify customer needs to provide accurate and complete information
• Process transactions via mainframe or web-based applications
• Research and submit inquiries concisely and accurately
• Maintain comprehensive knowledge of company and client programs, policies, and technology
• Communicate in a warm, empathetic manner
• Follow confidentiality laws and guidelines to protect customer information
• Support other team members during high workload periods or absences

Success Factors 🌟

• Ability to clearly explain complex information
• Strong work ethic and professionalism
• Excellent written and verbal communication skills
• Effective problem-solving abilities
• Prior customer service experience
• Comfort navigating multiple applications and solutions
• Passion for helping people and finding the best solutions
• Excitement for innovative technology
• Calm conflict resolution skills for frustrated customers
• Ability to work structured hours, handling high-volume calls
• Commitment to 100% attendance during paid training (3-5 weeks)

Join Our Growing Organization 🚀

Support your career growth by becoming part of a dynamic and expanding team. Apply today!

Note on Compensation & Benefits 💼

Salary varies based on location, experience, and performance. Additional incentives or bonuses may apply. Conduent offers a comprehensive benefits package including health insurance, dental and vision coverage, life and disability insurance, retirement plans, paid holidays, and paid time off (PTO).

The estimated hourly rate is $16.50/hr. for standard and $17.50/hr. for bilingual Spanish roles.

Equal Opportunity & Accommodations 🤝

Conduent is an Equal Opportunity Employer, welcoming applicants regardless of race, color, creed, religion, national origin, age, gender identity, sexual orientation, disability, veteran status, or other protected categories.

For US applicants requiring accommodations, please complete this form, email it to FTADAAA@conduent.com, or view our ADAAA Accommodation Policy.