Cofiroute USA [now ViaPlus] Is Hiring A Bilingual Customer Service Representative

🌟 Join ViaPlus as a Bilingual Customer Service Representative in Broomfield, CO! 🌟

ViaPlus, a global innovator in mobility solutions within the Intelligent Transportation Systems (ITS) market, is seeking a dedicated Bilingual Customer Service Representative to join our on-site team in Broomfield, Colorado. If you're passionate about customer service and ready to make a difference in transportation technology, we want to hear from you!

🔍 About ViaPlus

ViaPlus is a leading provider of revenue and services management solutions for the transportation industry, operating worldwide as a subsidiary of VINCI Highways. Our advanced back-office technology simplifies multimodal mobility transactions, helping agencies improve revenue collection, efficiency, and customer experience.

With a global presence—including offices in the United States, France, India, and Ireland—we are committed to continuous innovation and excellence in transportation solutions, part of VINCI Concessions, which operates across 23 countries.

Learn more at: http://www.viaplus.com

🚧 About VINCI Highways

VINCI Highways, a VINCI Concessions subsidiary, specializes in designing, financing, building, and operating roads, bridges, tunnels, and urban mobility services across more than 3,360 km in 15 countries. Their focus on high performance and safety ensures positive experiences for drivers worldwide.

More information:

• Vinci Highways Website
• LinkedIn Profile
• @VINCIConcess on Twitter

💼 Job Profile: Bilingual Customer Service Representative

Location: Broomfield, CO ***This is an on-site position.***

📄 Job Summary

The Call Center Customer Service Representative (CSR) will handle customer inquiries within our Service Center. This role requires strong organizational skills, attention to detail, and excellent communication—both written and oral. Flexibility in scheduling may be required to meet company needs.

🛠️ Job Responsibilities

• 🤝 Promote positive relationships with customers and coworkers
• 📞 Answer routine and complex customer calls daily
• 📊 Develop working knowledge of our database systems
• 🗣️ Communicate effectively across various levels and channels
• 🚀 Meet or exceed productivity, schedule, and quality standards
• 🔍 Assess customer needs quickly and accurately, providing appropriate solutions
• 💬 Provide detailed product and service information
• 📝 Update and maintain customer records
• 🛠️ Resolve product or service issues through clear communication and follow-up
• 📋 Follow all company policies and procedures
• 🤝 Maintain courteous, professional communication at all times
• 💻 Respond to web, email, and voicemail inquiries
• 💼 Process customer transactions efficiently
• 🔄 Support the customer service team as needed
• 📢 Follow established communication guidelines and policies
• ⏰ Maintain outstanding attendance due to role demands

🎯 Qualifications

• 🎧 Excellent phone etiquette and communication skills
• 📝 Strong written and verbal skills
• 🕑 Exceptional attendance and punctuality
• 🔎 Detail-oriented and efficient
• 🤝 Excellent interpersonal and customer relationship skills
• 💓 Compassion, empathy, and active listening skills
• ⚡ Energetic, self-motivated, and quick thinker
• 🤹‍♂️ Ability to work independently or in a team, adapting swiftly to changing environments
• 📜 Ability to comprehend instructions, correspondence, and memos clearly
• 🖥️ Proficient in Microsoft Office Suite and other computer skills
• 🗨️ Ability to handle challenging customers or situations professionally
• 🕑 Willingness to work various shifts

🎓 Education & Experience

• 🎓 High school diploma or GED required
• 🕕 Minimum six months call center experience preferred
• 🗣️ Bilingual in Spanish is mandatory

⚠️ Additional Information

Supervisory responsibilities: None

Work environment: Moderate to loud, primarily computer-based; may involve physical activity such as standing, sitting, lifting up to 20 pounds, and other movements necessary for job functions.

Reasonable accommodations are available to qualified individuals with disabilities.

Become part of our innovative team committed to transforming transportation. Apply today and help us deliver exceptional mobility solutions worldwide!