Centah Inc. Is Hiring A Bilingual Customer Service Representative

Join our dynamic team as a Customer Service Representative in a hybrid work environment, where flexibility is earned through onboarding and meeting performance criteria. 🚀

Who is Centah?

Acquired by Financeit in 2017, Centah is a leading lead and workflow management company that empowers some of North America’s largest home improvement businesses to distribute and manage leads, generating over $3 billion in annual sales. A key component of Centah’s success is its full-service contact center located in Fort Lauderdale, Florida, specializing in inbound and outbound support tailored for the home improvement industry. Our contact centers serve as the primary point of contact for customers, ensuring expectations are met and maintained throughout every project lifecycle. 🏢

About The Role

We are seeking an enthusiastic and self-motivated Customer Service Representative to join our vibrant team. This role requires the ability to thrive in a fast-paced environment, demonstrate flexibility, and possess a strong aptitude for learning, understanding, and effectively conveying information. The right candidate will treat every customer with kindness, maintaining a positive attitude during every call. Excellent communication skills and a genuine enjoyment of helping others are essential. 😊

Responsibilities

• 📞 Answer incoming calls and respond to customer requests
• 🕒 Work efficiently in a fast-paced environment
• 📝 Book appointments with high data accuracy
• 💬 Maintain excellent written and verbal communication skills consistently
• ⚠️ Identify and escalate issues to supervisors
• 🔄 Adapt to rapidly changing guidelines and customer needs
• 💡 Explain procedures, answer questions, and provide relevant information to clients
• ✅ Uphold quality standards by adhering to company guidelines and standards

Requirements

• 🎓 High school diploma or G.E.D.
• 🛎️ Preferably, at least one year of experience in an inbound/outbound call center or retail environment
• 🗣️ Excellent oral and written communication skills
• 🔧 Ability to multitask: speak on the phone, use the computer, and type simultaneously
• ⌨️ Typing speed of at least 25 words per minute preferred
• 🌟 Experience in delivering exceptional customer service while maintaining quality standards
• ✅ Able to pass a background check
• 📝 Fluent in both Spanish and English (speaking, reading, and writing)

Benefits

• 🏡 Opportunity to continue working from home in our post-pandemic workplace
• 💊 Medical, Dental, and Vision coverage after 60 days of continuous employment
• 💼 $15,000 Life Insurance (Company Paid)
• 📈 401K plan eligibility after 1 year, with company matching up to 4%
• 🎉 Paid Time Off — 10 days per year after 90-day probationary period
• 💸 Monthly Incentive Bonus of $200
• 🎁 Weekly/monthly gift card drawings and contests for achieving goals
• 📚 Career learning and development programs
• 👕 Casual dress code

Equal Opportunity Employment

Financeit is an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process. 🤝

Next Steps 🚀

If you find this opportunity exciting, we would love to hear from you! Please submit your application today. We will reach out if you are selected for a phone interview. 📞