Canon Canada Is Hiring A Bilingual Customer Service Representative

Bilingual Customer Service Representative - Remote

Join our team as a Bilingual Customer Service Representative! This role offers the flexibility of remote work and the opportunity to support customers in both English and French. 🌟

Working Hours

Monday to Friday: 11:30am to 7:30pm (EST) / 12:30pm to 8:30pm (AST)

Qualifications & Skills

• ❓ Do you have experience working in a customer service role?
• 💬 Are you comfortable spending most of your day on the phone?
• 🖥️ Do you have basic computer skills?

Job Overview

As a Bilingual Customer Service Representative, your primary responsibility will be to handle calls from customers in a professional, courteous, and efficient manner. Your tasks will include updating customer information in our systems and ensuring our dispatch team and Field Service Technicians have all the necessary details to deliver top-notch service. 📞✨

Key Responsibilities

• 🔹 Respond to inbound calls and emails regarding client inquiries, issues, and concerns with a focus on customer satisfaction.
• 🔹 Investigate issues thoroughly and determine appropriate resolution actions.
• 🔹 Maintain accurate records and document changes to account information using the CCTS database.
• 🔹 Stay updated on all company policies and procedures.
• 🔹 Follow departmental procedures, processes, and methodologies.
• 🔹 Escalate unresolved customer concerns to the Manager.
• 🔹 Assist with special projects assigned by the Manager and perform other duties as needed.

Requirements to Succeed

• 🎯 Customer service or call center experience.
• 🌍 Bilingual in French & English.
• 🤝 Strong customer service skills with a "customer first" attitude.
• 🗂️ Excellent organizational and time-management skills.
• ⏱️ Ability to work well under pressure in a fast-paced environment.
• 🤓 High ethics, integrity, and adherence to company policies.
• 💡 Initiative in problem-solving, team collaboration, and adaptability to change.

Why Join Us? 🚀

Remote Work

Enjoy the flexibility of a virtual work schedule. You will be fully remote and only report to the office if required for specific business needs. A reliable internet connection is essential to support cloud-based applications and collaboration tools. 🌐

Benefits

• 🩺 Comprehensive health coverage (medical, dental, vision)
• 💪 Life insurance, disability, and wellness programs
• 🌴 Vacation, Paid Personal Time, and Sick days
• 💼 Matching RRSP contributions & Profit Sharing Program
• 🎓 Tuition Assistance for professional development
• 🛍️ Discounts on Canon products, retailers, memberships, and more

Employee Perks 🎁

• ☕ Free coffee and snacks
• 🤝 Employee referral program
• 🌟 Inspire Program: online peer-to-peer recognition with redeemable points
• 🎉 Employee appreciation events

Additional Details

📝 We currently have one (1) vacancy. Canon Canada Inc. is committed to transparent and fair compensation. Our salary ranges from $40,200 to $45,270 annually, based on skills, experience, location, and organizational needs.

About Canon Canada

For over 80 years, Canon has been a leader in digital imaging innovation. Since 1973, we have provided Canadians with cutting-edge consumer, business, and professional imaging solutions. 🌍🎥

Our culture values diversity, supporting Kyosei philosophy—harmonious living and working together. Recognized as one of Canada's best employers for diversity by Forbes, we are also committed to environmental sustainability, earning the title of Canada's Greenest Employers since 2019. 🌱

We invest in our employees' growth through benefits, learning opportunities, recognition programs, and a supportive working environment. We welcome applicants from all backgrounds and are dedicated to accessibility and equal opportunity. For accommodations during the recruitment process, contact us at accessibility@canada.canon.com.

Learn more about career opportunities at careers.canon.ca.