TEKsystems Is Hiring A Bilingual Customer Service Rep

Join a dynamic, mission-driven team supporting individuals seeking mental health services as a Bilingual Service Success Advocate (German / English), working remotely within the EST timezone.

About the Role

We are looking for an empathetic and detail-oriented professional fluent in German and English to assist members on our rapidly growing online mental health therapy platform. This customer-centric position involves providing support primarily via email and chat, with some phone interactions, and plays a vital role in delivering compassionate service to individuals in need.

Key Responsibilities

Member Success Support

• 💬 Respond to inquiries from active and prospective members via email and chat, handling 200–300 tickets per day
• 🧾 Assist with subscription questions, billing issues, refunds, and financial aid requests
• 🔑 Support account access needs including password resets and account setup
• 📚 Educate users on platform features, services, and best practices
• 🤝 Deliver a calm, empathetic, and solutions-oriented experience in every interaction

Required Qualifications

• 🌟 1–5 years of customer service experience, particularly via email or chat
• 🌍 Fluency in German and English
• ⌨️ Typing speed of 55+ words per minute
• 📝 Strong written and verbal communication skills
• 🎯 Proven ability to meet performance metrics and productivity goals
• 💻 Tech-savvy with capacity to learn and navigate multiple systems
• ❤️ Highly empathetic with a passion for helping others
• 🚀 Coachable, results-oriented, and adaptable to change
• 🏥 Healthcare or health insurance experience is a plus

Work Schedule

• 🗓️ Training: Monday to Friday, 8am - 5pm PST
• ⏰ Post-training (after 90 days): 5am - 3pm EST, Tuesday to Saturday

Job Type & Location

This is a contract position, based out of New York, NY.

Pay and Benefits 💰

The pay range for this role is $20.00 - $23.00/hr. Eligibility for benefits depends on job classification and length of employment, and may include:

• 🩺 Medical, dental & vision insurance
• 🛡️ Critical Illness, Accident, and Hospital coverage
• 💼 401(k) Retirement Plan with pre-tax and Roth options
• 🛫 Life Insurance (Voluntary Life & AD&D for employee and dependents)
• 🩹 Short and long-term disability coverage
• 💊 Health Spending Account (HSA)
• 🚗 Transportation benefits
• 🤝 Employee Assistance Program
• ⏳ Paid Time Off (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully remote position, providing flexibility and convenience.

Application Deadline 📅

Applications are encouraged before the position closes on April 24, 2026.

About TEKsystems

We are partners in transformation, empowering clients to activate innovative ideas in a rapidly changing world. With a team of 80,000 professionals working with over 6,000 clients—including 80% of the Fortune 500—we lead in Full-Stack Technology Services, Talent Solutions, and real-world application. As part of Allegis Group, we foster a culture of diversity and inclusion.

Our Commitment to Diversity 🌎

TEKsystems is an equal opportunity employer. We consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.

Learn More

We’re a leading provider of business and technology services, helping accelerate your transformation journey. Learn more at TEKsystems.com.