24 Hour Home Care Is Hiring A Bilingual Customer Service Coordinator

Join a dedicated team committed to making a meaningful impact through exceptional in-home care services. Discover how you can contribute to a company that values compassion, excellence, and innovation.

Who We Are 🌟

24 Hour Home Care is a trusted in-home care provider dedicated to positively impacting lives every day. With over 15 years of experience, we offer personalized caregiving services to individuals of all ages, including those with developmental and intellectual disabilities. Currently, we serve more than 16,000 clients and employ the same number of caregivers.

Our mission is to put people first, pursue excellence, and invest in innovation to redefine caregiving. Learn more at www.24hrcares.com.

At Team 24, we are driven by a purpose — to make a real difference in the lives of our clients and their families. Watch this short video to see the heart behind our work and the impact we create daily.

Who You Are ✨

You are a passionate, performance-driven team player eager to play a key role in our company's growth. You embody Team 24’s Care & Compete Principles and Competencies.

In the spirit of Own(ing) It With Courage, we invite you to explore our Glassdoor Page to learn more about us and share your experience.

Sound interesting? Read on for more details!

The Role 📝

The Customer Service Coordinator supports Disability Services operations by managing communication channels and resolving inquiries from consumers, caregivers, and internal teams. Acting as the primary contact via phone, email, and system communications, this role ensures timely, accurate responses and smooth service access. By coordinating effectively and maintaining precise records, the coordinator helps deliver a seamless experience while ensuring compliance standards are met.

Primary Responsibilities 🎯

• Manage inbound communication channels (phone, email, mail) to respond to inquiries and assign tasks to team members.
• Collaborate with the office team to resolve issues, facilitate documentation, and ensure timely completion of support tasks.
• Update and maintain accurate provider and consumer records in case management and tracking systems.
• Coordinate outbound communication projects, mass campaigns, and response management as assigned.
• Support office projects and process improvements, including billing, payroll, and enrollment issue resolution.
• Monitor referral cases, process background checks, and manage provider onboarding tasks.
• Ensure compliance with Regional Center requirements, HIPAA, and company policies, maintaining secure documentation.

Note: This position is hybrid, with in-office work in Fullerton once a week.

What You Bring To The Table 🚀

Skills 🛠️

• Strong communication and relationship-building skills across diverse stakeholders
• Problem-solving and decision-making abilities for efficient inquiry resolution
• Excellent time management and organizational skills in a fast-paced environment
• Attention to detail and accuracy in documentation and data entry
• Proficiency with Microsoft Office and electronic case management systems
• Ability to collaborate across teams and work independently when needed

Qualifications 📜

• At least 1+ year of customer service or administrative experience, preferably in healthcare or related fields
• Spanish fluency required — able to speak, read, and write fluently
• Reliable attendance and adaptability to shifting priorities

What We Bring To The Table 🤝

24 Hour Home Care is proud to be an Equal Opportunity Employer, committed to fostering a culture of diversity and inclusion. We consider all applicants without regard to race, color, religion, national origin, age, sex, marital status, disability, veteran status, gender identity, or sexual orientation.

We also follow the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance, considering qualified candidates with criminal histories fairly and equitably. An individualized assessment is conducted if a criminal history is identified, and the applicant will be informed throughout the process. Additional information can be obtained by contacting the LA County Department of Business and Consumer Affairs:

• Email: info@dcba.lacounty.gov
• Web: https://dcba.lacounty.gov/contact-us/
• Phone: (800) 593-8222

For California applicants, by applying, you acknowledge consent to our privacy practices in line with the California Consumer Privacy Act (CCPA).

Expected Pay Range: $21.00 - $23.63 USD per hour