SharpHeads Is Hiring A Bilingual Customer Service Associate - Spanish - US Based Only - FTE

Bilingual Customer Service Associate (Bilingual in Spanish)

100% Remote (Work From Home)

Job Type: Permanent

No Travel

Pay Rate Range: $17-$20 Per Hour

The Customer Experience Coordinator provides outreach and support to ensure all our client's Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every step of the way to ensure they are never alone in their healthcare journey. This is a role for a passionate and experienced customer service representative who understands the meaningful contribution they make to our members' healthcare outcomes.

Essential Duties And Responsibilities

Understand procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries; serve as a subject matter expert in the healthcare experience that our members navigate daily

Be a representative that provides outbound and inbound support via the phone at a fast pace.

Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution.

Manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed

Collaborate with our partners including but not limited to other departments, supplemental benefit vendors, and provider network to facilitate the member experience.

Excel in customer service and contribute to a culture of going above and beyond to ensure the highest level of member satisfaction.

Must Have Qualifications

• Customer Service Experience
• Healthcare, Medicad, Medical Exposure
• Bilingual in both English and Spanish
• Typing Speed 36 wpm or above
• Internet Upload and Download Speed above 50 mbps