MindSource Is Hiring A Bilingual Customer Service Advocate (Spanish)

Job Title: Bilingual Customer Service Advocate

Location: Remote in UT

Duration: 3 months contract with possible of extension

Pay rate: $19-24/hr on W2 plus benefits

Role Responsibilities

Effectively solve customer inquiries via phone and email using a CRM tool

Understand escalation paths to effectively triage a Seller's needs based on where they are in the cycle of their loan in order to mitigate risk

Answer customer questions regarding business documents or current loan information

Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses

Identify, document and follow up with cross functional teams on product bugs and features

Advocate for our Seller community by identifying trends in issues and suggesting improvements to processes, policies and products

Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our Sellers

Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.

Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.

Skills:

Written and verbal communication skills

1+ years of professional experience with either a financial institution or payment provider preferred

Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet

Experience in direct customer facing roles

Interest in implementing feedback and dedicated to the improvement of your skills and work

Strong organizational, analytical, written and verbal communication skills

Superb attention to detail

Excellent time-management skills

A desire to help people and improve the customer experience

A passion for Square and customers engaging with Square products

Bilingual in Spanish is a plus but not required