Mindr Is Hiring A Bilingual Customer Operations Specialist

Intoxalock, part of the Mindr family of brands, is committed to making a positive impact by providing safety, detection, and monitoring products that promote responsible living and community safety. 🚦✨

Join Our Team as a Bilingual Customer Operations Associate!

We are seeking a dedicated individual to deliver outstanding support to our customers, managing inquiries about ignition interlock devices (IID) with expertise and care.

Note: *No benefits or Paid Time Off (PTO) provided unless mandated by state law.*

🎯 Job Purpose

As a Bilingual Customer Operations Associate, your key role will involve providing seamless assistance to customers, resolving inquiries during a single call, and guiding them through regulatory requirements related to their IID. You will serve as a knowledgeable resource, ensuring our customers have a smooth and compliant experience with our products and services.

📝 What You'll Be Doing

• Manage a high volume of customer interactions professionally and efficiently.
• Assess, identify, and resolve customer needs promptly to ensure satisfaction.
• Adhere to schedules and demonstrate punctuality consistently.
• Handle multiple interactions effectively, combining typing and communication skills in a fast-paced environment.
• Provide accurate and comprehensive information using appropriate tools and methods.
• Process customer payments securely and accurately when required.
• Represent our brand by upholding company standards and embodying our core values in every interaction.

🎯 What You'll Bring to the Table

• Fluency in both English and Spanish (written and spoken).
• High School diploma or GED.
• Customer service experience.
• Ability to pass training assessments and complete ongoing training.
• Consistent performance in quality, efficiency, and attendance.
• Stay calm and solution-focused under pressure.
• Strong accountability and independent work skills.
• Excellent judgment and critical thinking regarding regulations and company policies.
• Availability to work a 25-30 hour workweek.
• Start Date: 11/3/25

🕒 Available Shifts (All in CST)

• 6:00 AM - 11:00 AM: Mon, Tue, Wed, Fri, Sat
• 6:00 AM - 11:00 AM: Mon, Tue, Thu, Fri, Sun
• 8:00 AM - 1:00 PM: Mon, Tue, Wed, Fri, Sat
• 10:00 AM - 3:00 PM: Mon, Wed, Thu, Fri, Sat
• 11:00 AM - 4:00 PM: Mon, Tue, Wed, Thu, Fri
• 12:00 PM - 5:00 PM: Mon, Tue, Wed, Thu, Fri
• 1:00 PM - 6:00 PM: Mon, Tue, Thu, Fri, Sun
• 2:00 PM - 7:00 PM: Mon, Wed, Thu, Fri, Sat
• 4:30 PM - 9:30 PM: Mon, Tue, Thu, Fri, Sun

⭐ Why Join Us? Here Are Just a Few Reasons!

• 🌟 Hourly range of $19.00 - $24.00 (base plus uncapped incentives)
• 🌍 Largest interlock provider in the nation with a mission to promote responsible living and driving.
• 🏆 Award-winning workplace: 2023 Top Workplace (local & national) and 2025 Best Place for Working Parents.
• 📈 Growth-oriented: Over 10% annual growth for 7+ years, doubling employee size in recent years.
• 📚 Ongoing professional training & development opportunities.
• 🎓 "Push The Bar" mentorship program and more!

🤝 Equal Opportunity Employer

It is and will continue to be CST, LLC's policy to provide equal employment opportunities to all employees and applicants, ensuring fairness regardless of race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.