CompanyCam Is Hiring A Bilingual Customer Onboarding Manager

Discover an exciting opportunity to join CompanyCam, a leading photo documentation and productivity app that transforms communication and accountability for contractors across various industries. 💼

Join Our Team as a Bilingual Customer Onboarding Manager! 🚀

We're searching for a friendly, knowledgeable face to guide our customers through onboarding, training, and early adoption, ensuring their long-term success with CompanyCam. If you’re passionate about delivering exceptional customer experiences and thrive in a collaborative environment, this role might be perfect for you!

Location

Ideal candidates will reside in Lincoln, NE.

What You'll Do 🎯

• Train customers through one-on-one and group sessions via Zoom and phone calls to foster confidence using CompanyCam.
• Guide customers during all onboarding stages, from purchase to successful product adoption.
• Serve as the primary contact during the first 90 days of subscription, ensuring ongoing support and communication.
• Address and prioritize requests received via email, phone, chat, and video to maximize customer satisfaction.
• Transition customers from onboarding to Customer Success post-implementation.
• Collect and act on feedback to continually improve onboarding processes and influence product development.
• Collaborate across teams — including Sales, Product, and Support — to deliver a seamless customer experience.
• Develop and refine onboarding resources and processes to create a consistent, scalable journey for customers.

The Impact You'll Have 🌟

Your efforts will directly influence our product and the people we serve by:

• Empowering new customers to adopt our platform quickly and find immediate value.
• Building relationships that foster satisfaction and retention.
• Streamlining onboarding to enhance team efficiency and improve the overall customer journey.

What You'll Bring 💡

• Previous customer-facing experience (preferred)
• Strong communication and interpersonal skills, with a passion for helping customers succeed
• Excellent organizational skills and attention to detail in managing multiple projects
• Ability to learn quickly and teach effectively across communication channels
• Bilingual (written and spoken) in Spanish and English
• A continuous growth mindset—embracing challenges and learning new skills
• A flair for creativity and innovation, bringing fresh ideas and solving complex problems

Benefits & Compensation 💰

This is a salaried/hourly position starting at $60,000 per year, based on experience. We also offer equity and other valuable benefits.

CompanyCam is an equal-opportunity employer committed to fostering a culture of respect, inclusion, and growth. We value diverse backgrounds and perspectives and encourage all passionate candidates to apply—even if your experience doesn’t align perfectly with every qualification.

For accommodations or technical issues related to the application process, please contact us at jobs@companycam.com. Please note that resumes sent to this email will not be reviewed; applications must be submitted through our careers page.