Luxury Method Is Hiring A Bilingual Customer Experience Specialist

Join Our Dynamic Team as a Bilingual Customer Engagement Representative! 🌟

This isn't your typical staffing role — it's a hybrid position combining virtual support and in-office engagement, where you'll help our clients and employees deliver exceptional service every day.

About the Opportunity

We are excited to offer a career opportunity for a bilingual (Spanish) Customer Engagement Representative to join the Luxury Method Division at our corporate office located in Morristown, NJ. This position is initially in-person, with potential for a hybrid schedule after training.

Work Schedule:

• Monday through Friday, 8:30 am – 5:00 pm or 9:00 am – 5:30 pm
• Flexibility to work extended hours, including evenings (up to 8 PM) and weekends during peak seasons
• Restrictions on time off from the week before Thanksgiving through the second week of January to ensure consistent client coverage

Are You the Right Fit? 🎯

If you are passionate about providing exceptional service and building strong relationships, this role is for you! As a Customer Engagement Rep, you will be the friendly face and voice of our company—connecting with clients and talent to promote success and drive results.

Key qualities include:

• Professional presence and confident communication skills
• Polished appearance and brand representation
• Ability to exceed expectations and meet client needs
• Strong relationship-building skills
• Patience, problem-solving abilities, and responsiveness

Role Responsibilities

• Maintain strong communication with customers, talent, and colleagues via phone and email
• Schedule, initiate, and attend client appointments virtually & conference calls for quality assurance and updates
• Identify potential Employee Relations issues and offer resolution suggestions before escalation
• Update and manage applicant database and documentation
• Operate in a fast-paced environment with heavy phone usage

Qualifications

• 2+ years of relevant experience
• Excellent relationship-building and communication skills
• High responsiveness and engagement levels
• Patience and strong problem-solving skills
• Team-oriented with a helpful attitude
• Resourcefulness to prioritize and multitask effectively
• Strong technology, social media, planning, and analytical skills

Why Join CoWorx? 🚀

CoWorx Staffing is a women-owned business led by a visionary female CEO, emphasizing work-life balance, diversity, and growth. With over 50 years of industry experience, we connect top talent with outstanding companies nationwide.

• Participate in our Day of Giving initiatives to make a difference in your community
• Access comprehensive training and career development opportunities
• Be part of a collaborative, inclusive culture where your voice matters and your success is our priority

We are an equal opportunity employer committed to fostering diversity and inclusion. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, or disability. If you require assistance during the recruitment process, please contact us.

Details & Benefits

• Job Type: Full-time
• Benefits include:
• 401(k) with matching
• Dental, health, and vision insurance
• On-the-job training
• Paid time off and parental leave
• Work from home opportunities

Work Location

Hybrid remote position based in Morristown, NJ 07960.

If you’re ready to make an impact and grow your career with CoWorx, apply today and become part of our dedicated team! 🎉