Brevo Is Hiring A Bilingual Customer Experience Representative - Spanish

Brevo is a leading and rapidly expanding Customer Relationship Management (CRM) platform dedicated to helping millions of organizations connect with their audiences through innovative technology. 🚀

About Brevo

Brevo is the top player in the CRM industry, offering a comprehensive suite designed to give businesses a holistic view of the customer journey. Our platform includes powerful marketing automation, email, SMS, WhatsApp, chat, and more—supporting companies to grow and succeed. As a proud B Corp certified company, we prioritize social and environmental impact alongside performance.

Our Impact & Growth

• Trusted by over 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin
• Reliability built on 75+ integrations
• Achieved €179M ARR in 2024 with 35% year-on-year growth
• Almost 1,000 team members worldwide

Our Mission

At Brevo, we aim to empower users to grow their online businesses. Our Customer Experience team plays a crucial role in supporting clients at every step. We are seeking enthusiastic Customer Experience Representatives in North America who excel in technical support and can translate client needs into effective use of our platform.

Key Responsibilities

• Manage and resolve daily client tickets via email and phone professionally and promptly
• Answer all incoming client calls with courtesy and professionalism
• Address client questions and problems efficiently and accurately
• Handle challenging customers and escalate complex issues when needed
• Go above and beyond to provide exceptional customer experiences
• Build strong client relationships and collaborate with the tech team to identify bugs
• Maintain a deep understanding of email best practices, our platform features, and available tools
• Develop technical knowledge related to email marketing, including DNS records and Brevo API

What Will Contribute to Your Success

• Excellent communication skills in English and Spanish. Additional languages a plus
• Customer-focused attitude with strong relationship-building skills
• At least 1+ year experience in customer service
• Ability to thrive in our friendly yet professional, collaborative culture
• Nice to have: Experience in technical marketing support, marketing automation, CRM systems, or digital advertising platforms

What We Offer

• Hybrid work options 🏡
• Bi-annual global team-building trip 🌍
• Health, vision, and dental benefits - employer-sponsored 💊
• Monthly lunch stipend 🍽️
• Parental leave top-up (up to 22 weeks) 🤰🤱
• Simple IRA with employer matching
• Opportunities for professional development 📈
• Participation in social, green, and rainbow alliance committees 🌱🏳️‍🌈
• Work within a vibrant international scale-up environment 🚀
• Enjoy team outings, fun activities, and more!

Our Interview Process

1. Pre-screening Interview: Chat with our Talent Acquisition Partner to learn about Brevo and share your background
2. Hiring Manager Interview: Meet with Team Leads to discuss the role and your experience in detail
3. Final Interview & Presentation: Join us at our office for a presentation-based interview with the Head of Customer Experience

Our Commitment to Diversity & Flexibility

Brevo values diversity and inclusion, evaluating all applications based on skills and merit without discrimination. We also prioritize work-life balance, offering flexible hours and remote work options through mutual understanding among our team members and leadership. 🌍💼