Brevo Is Hiring A Bilingual Customer Experience Representative - Portuguese

Join a company driven by collaboration and innovation, where humility and openness fuel our success. Brevo, formerly Sendinblue, is a leading CRM platform dedicated to building meaningful customer relationships at scale in a rapidly evolving digital landscape.

About Brevo 🚀

Brevo provides a unified view of the customer journey through an intuitive platform packed with marketing and sales tools such as Automation, Email, SMS, WhatsApp, Chat, and more. Trusted by over 500,000 businesses across 180 countries—including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin—Brevo leverages reliable technology and 75+ integrations to deliver exceptional customer experiences, reduce costs, and boost sales.

Reaching Centaur status with $100M ARR in January 2023, Brevo has grown to over 800 employees worldwide, with headquarters in Paris. Recognized with awards such as 2022 Best in Biz SMBs and 2023 Built In Best Places to Work, we are committed to fostering a respectful and inclusive environment.

Our Mission & Culture 🌟

At Brevo, our mission is to empower users to grow their online businesses. We prioritize creating a space where our team and clients feel heard, valued, and respected. North America is our fastest-growing market, making this a pivotal and influential role within our organization.

Customer Experience Representative Role 💼

We are seeking enthusiastic Customer Experience representatives in North America who excel in technical support and translating client needs into effective platform solutions. As a vital team member, your responsibilities include:

• Managing and resolving client tickets via email and phone promptly and professionally
• Answering incoming client calls with professionalism and appropriate tone
• Addressing client questions and issues efficiently and effectively
• Handling challenging customers and escalating complex issues when necessary
• Providing exceptional customer experiences that go above expectations
• Building strong relationships with clients and collaborating with the tech team to identify bugs
• Gaining expertise in email best practices, platform tools, DNS records, and the Brevo API

Keys to Your Success 🔑

• Fluent communication in Portuguese and English; additional languages are a plus
• Customer-centric mindset with the ability to build trust and confidence
• Minimum 1+ year in customer service roles
• Adaptability to a friendly yet professional office culture emphasizing teamwork
• Bonus: 1+ year experience in technical marketing support, automation, email marketing, CRM, or digital advertising

What We Offer 🎁

• Hybrid work options
• Bi-Annual Global Team Building Trip ✈️
• Health, vision, and dental benefits (employer-sponsored)
• Monthly lunch stipend for team meals
• Parental leave top-up (up to 22 weeks) 👶
• Simple IRA with employer matching
• Opportunities for professional development
• Social, green, and rainbow alliance committees 🌈🌱
• Work within an international, collaborative scale-up in hyper-growth
• Engaging team outings and activities 🎉

Our Commitment to Diversity & Flexibility 🌍

Brevo champions diversity and inclusion, evaluating all applications based on skills and merit, without discrimination. We value work-life balance, offering flexible hours and remote work arrangements through mutual understanding among team members and leadership.

What to Expect in Our Interview Process 🎤

• Pre-screening Interview: A chat with our Talent Acquisition Partner to introduce Brevo and learn about you
• Hiring Manager Interview: An in-depth discussion with our Team Leads about the role and your experience
• Final Interview & Presentation: An onsite presentation-based interview with the Head of Customer Experience