Brevo Is Hiring A Bilingual Customer Experience Representative

Brevo is a leading, rapidly expanding Customer Relationship Management (CRM) suite devoted to helping millions of organizations connect meaningfully with their audiences through innovative technology. 🚀

About Brevo

Our platform offers a comprehensive view of the entire customer journey, equipping businesses with intuitive marketing and sales tools such as Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. As a proud B Corp certified company, we are committed not only to high performance but also to making a positive social and environmental impact.

Currently, over 500,000+ businesses in 180 countries, including brands like Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and more than 75 integrations to deliver exceptional customer experiences, reduce costs, and boost sales. In 2024, Brevo achieved an impressive $193 million ARR with a year-over-year growth of 35%, supported by nearly 1,000 employees worldwide.

Our Mission

At Brevo, we aim to empower our users in growing their online businesses. Our Customer Experience team plays a vital role in supporting our clients throughout their journey with us. We are now seeking enthusiastic Customer Experience Representatives in North America, skilled in technical support and capable of translating client needs into practical platform solutions.

Your Impact at Brevo

• Manage and resolve daily client tickets via email and phone promptly and professionally 📞
• Answer all incoming client calls, maintaining a friendly and professional tone 😊
• Ensure client questions and issues are addressed effectively and timely ⏱️
• Handle challenging customers and escalate complex issues outside of the department when necessary 🚧
• Strive to provide an exceptional customer experience by exceeding expectations 🌟
• Build strong client relationships and collaborate closely with the tech team to identify and resolve bugs 🤝
• Develop a deep understanding of email best practices, platform tools, and customer support resources 📚
• Gain technical knowledge related to email marketing, including DNS record management and Brevo API integration 🔧

Who You Are

• Excellent written and spoken communication skills in Portuguese and English. Additional languages are a plus 🌍
• Customer-focused with the ability to foster strong relationships and instill confidence 🤗
• At least 1+ year experience in customer service 🧑‍💼
• Adaptable to our office culture, which balances a friendly, relaxed atmosphere with professionalism and teamwork 🤝
• Nice to have: 1+ year experience in technical marketing support, including marketing automation, email marketing principles, CRM systems, or digital advertising platforms 💻

Why People Love Working at Brevo

• Grow Your Career — Opportunities to learn and develop your skills 🚀
• Collaborate with an international team during an exciting growth phase 🌐
• Join a vibrant, growing office environment where we succeed together 🎉
• Work-Life Balance & Fun — Enjoy regular outings, activities, and 20 vacation days 🌴
• Monthly lunch stipend to stay energized 🍽️
• Health & Wellness — Comprehensive health, vision, and dental coverage plus access to WellHub 🏥
• Family & Parental Support — Generous parental leave top-up of up to 22 weeks 👶
• Financial Security — Simple IRA with employer matching contributions 💰
• Global & Team Connections — International trips and team-building events ✈️

What to Expect in Our Interview Process

1. Pre-screening Interview: Connect with our Talent Acquisition Partner to learn about Brevo and share your background 🤝
2. Hiring Manager Interview: Meet with team leads to discuss the role and your experience 🔍
3. Final Interview & Presentation: Present at our office to the Head of Customer Experience 📝

Brevo values diversity and inclusion, treating all applicants based on skills without discrimination. We promote work-life balance through flexible hours and remote options, based on mutual trust. We may utilize AI tools in our hiring process to support application review and assessments, but human judgment remains essential. For more info on data privacy, please contact us. 🤝