C&S Wholesale Grocers Is Hiring A Bilingual Customer Experience Manager

Customer Experience Manager

Enhance customer satisfaction and operational efficiency by managing relationships with Tier 2 and 3 clients in the region, fostering collaboration across teams, and driving continuous improvement initiatives. 🚀

Position Overview

The Customer Experience Manager owns the business relationship with Tier 2 and 3 customers within the region. This role involves building strong working relationships with senior operational management, ensuring high levels of customer satisfaction related to company operations and adherence to standard operating procedures. Reporting to the Senior Manager, Customer Experience, this position contributes to cross-functional project delivery, develops cost efficiencies, and aligns key stakeholders to resolve operational issues and eliminate roadblocks.

The manager collaborates with the Customer Experience team to identify root causes of operational challenges and secures the necessary resources to address chronic issues effectively.

Job Description

• Location: Edison, NJ — Travel required ✈️
• Languages: Fluent in Spanish and English required
• Monitor and manage contract renewals and pipelines for Tier 2 and 3 customers.
• Facilitate communication among all stakeholders; effectively resolve service issues and assess customer requests.
• Prepare and deliver customer presentations to review project scope and progress.
• Support operational KPI improvements across assigned accounts.
• Recommend and implement cost-saving initiatives.
• Monitor contractual volume thresholds; conduct performance reviews to ensure compliance.
• Influence customer decisions on key improvement projects.
• Coordinate with the Customer Support Service (CSS) team on new business start-ups post handover from Business Development.
• Plan operational activities around major customer events such as holidays, grand openings, and sales.
• Communicate and implement changes in company policies and procedures.
• Manage business continuity events.

Work Environment

• Office Temperature: 65°F to 75°F

Skills & Qualifications

Specialized Knowledge

• Strong retail operations background required, with in-depth supply chain knowledge preferred.

Key Skills

• Excellent communication skills 🗣️
• Strong analytical and business acumen 📊
• Proven project management expertise 📅
• Proficient technical computer skills 💻

Physical Abilities

• Must be able to travel as required

Other Requirements

• Bilingual in Spanish and English

Experience & Education

• Experience: 5-7 years of relevant work experience
• Education: Bachelor's Degree in Art or Business

Work Shift

1st Shift (United States of America)

Company Overview

C&S Wholesale Grocers, LLC is a leading distributor in supply chain solutions and wholesale groceries across the United States. Founded in 1918, we serve over 7,500 supermarkets, chain stores, military bases, and institutions with a diverse array of over 100,000 products. Our commitment extends to operating and supporting corporate stores and independent franchisees, primarily in the Midwest, South, and Northeast regions. We are dedicated to community support and being an engaged corporate citizen.

Working safely is a condition of employment at C&S. We are an Equal Opportunity Employer, providing inclusive employment opportunities regardless of race, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We support affirmative action policies for qualified individuals with disabilities and protected veterans, complying with applicable laws.

Salary Range

$83,740 - $110,880

Additional Details

• Job Area: Sales - NE Independents
• Job Family: Sales
• Job Type: Regular
• Job Code: JC0401
• ReqID: R-263896